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Department: Customer Development
Job Position: Key Account Executive - eCommerce (qCom / Grocery)
Location – Mumbai HO
We are looking to hire a Key Account Executive based in Mumbai.
JOB DESCRIPTION:
EXPECTED WORK:
• In Stock Excellence – The KAE is accountable for efficient online availability of the portfolio on their respective platform. This requires her/him to work on demand forecast, customer ordering, fulfilment and go live.
• Execution Rigor – The KAE is responsible for configuration of offer and its compliance, media assets and content upload across the assortment
• Budgeting – She/he must have the ability to work with data comfortably to forecast and budget for optimized brand investments on the respective platforms
• Financial Hygiene – The KAE is responsible for maintaining collection efficiency, customer claims and other financial metrics for the account
• Negotiations and Operations – The KAE must have the ability to negotiate both strategically and tactically in an agile fast paced channel
• Working with collaborative teams – The role requires working closely with Shopper Marketing, Customer Service, Demand Planning, Business Finance and Capability Teams to achieve joint ambitions for sustainable customer top-line
• Growth Mindset – As the owner of toplines for her/his patch, the KAE must always use data and customer engagement to actively hunt for growth opportunities on the platform and must action accordingly
• Customer Relationship -As the face of the organization, the AKAM must demonstrate exceptional interpersonal skills to build long lasting strategic relationships with the customer.
EDUCATIONAL QUALIFICATIONS, EXPERIENCE & SKILLS:
• MBA/master’s degree.
• Overall years of experience should be at least 2-4 years of work experience across sales & marketing in FMCG. Experience in e-commerce set-up will be preferred.
• Technical aptitude and agility to learn web-based tools
• Looking for talent with - owners mindset, passion and agility.