Join us as Global Warehousing Solutions Product Specialist
Scope: Global
Location: São Paulo
Terms & Conditions: Full time at São Paulo
JOB PURPOSE
This role exists to drive transformation in warehouse operations by shaping and continuously improving digital warehousing products that enhance user experience, simplify processes, and enable smarter, more autonomous decision-making.
You’ll play a critical role in bringing operational insight, product thinking, and emerging technologies—such as AI and Agentic AI—together to streamline workflows, accelerate “No Touch” adoption, and deliver measurable service performance across our markets and distribution centers.
Working closely with Customer Operations Excellence, GBS, IT, and Data & Analytics teams, you will help turn strategy into execution—strengthening product quality, scalability, and reliability while contributing to a more connected and future-ready warehouse ecosystem.
You’ll be part of a team that believes in doing work that matters — simplifying operations, unlocking efficiency, and enabling resilient, high-performing supply chains.
Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
KEY RESPONSIBILITIES
Product Roadmap & Strategy
- Work with Product vendor to Develop and execute a comprehensive digital warehousing strategy aligned with Customer Operations goals.
- Stay ahead of emerging technology trends to identify opportunities for innovation, efficiency, and AI/Agentic AI integration.
- Lead the assessment, selection, and implementation of new functionalities / applications supporting warehousing processes to drive digitization, continuous improvement, and AI‑enabled opportunities across Warehousing operations
- Oversee end‑to‑end design and delivery of digital Warehousing solutions with a strong user‑centric approach.
- Working with Deployment teams, lead agile teams to ensure timely, high‑quality iterative releases.
Product Insight & User Experience
- Continuously learn from users and contribute insights to refine workflows, UI/UX, and product functionalities.
- Evaluate usability, workflow efficiency, and product pain points; propose enhancements.
- Identify friction points in daily warehouse operations and propose solutions.
- Support small enhancements, fixes, and iterative refinements.
- Track product performance trends and recommend improvement ideas.
Adoption, No‑Touch & Enablement
- Work with IT, process experts, and super users to shape feasible improvements.
- Accelerate “No‑Touch” adoption through training, playbooks, and super‑user networks.
- Track adoption KPIs and advocate automation to minimize manual work and improve efficiency.
Stakeholder Engagement
- Collaborate with CO Excellence, GBS, market operations, and 3PL partners to gather requirements and manage issues.
- Serve as primary point of contact for stakeholders, ensuring clear communication of product vision, priorities, and updates.
- Incorporate stakeholder feedback to continuously refine product objectives.
Risk, Compliance & Controls
- Ensure all controls for warehousing digital products are monitored and executed.
- Partner with Risk and Corporate Audit to develop remediation plans when risks are identified.
Application Management & Vendor Governance
- Monitor defect trends and partner with vendors to drive root‑cause fixes and improve release readiness.
- Track SLAs (availability, performance, incident MTTR) and manage incident/problem tickets with vendor teams
- Establish and enforce application governance standards and procedures.
- Manage vendor and service provider relationships to ensure service levels and value delivery.
Resource & Budget Management
- Develop and manage the product budget to align with strategic priorities.
- Track spending, optimize resource utilization, and address skill or resource gaps as needed.
REQUIRED QUALIFICATIONS
- Strong understanding of end-to-end warehousing and logistics processes (inbound, storage, outbound, inventory) with the ability to translate user needs into clear functional requirements
- Hands-on experience with warehouse management systems (e.g., SAP EWM, BY WMS) and familiarity with automation/robotics and system integrations (e.g., WCS, YMS)
- Ability to engage with warehouse operators, super users, and process experts to validate workflows and ensure solutions meet operational needs
- Proven capability to communicate effectively across technical and non-technical stakeholders, bridging operational and product/technology teams
Strong collaboration and stakeholder management skills, with the ability to work across cross-functional and distributed teams
PREFERRED QUALIFICATIONS
- Experience participating in product design discussions, bringing practical insights grounded in real warehouse operations
- Strategic mindset with exposure to aligning warehouse or supply chain initiatives to broader organizational objectives
- Familiarity with global logistics environments and experience supporting scalable, standardized solutions across multiple regions
At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.