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About the Role
We are looking for a motivated and collaborative Associate Customer Strategy Manager to join our East Grocery team. In this role, you will help shape how we partner with some of our retail customers, including Publix, Wegmans, Delhaize, and Giant Eagle.
You will play a key role in improving how products flow from our supply chain to store shelves—ensuring shoppers can find the products they love when they need them. By combining data insights with strong relationships, you will help solve real business challenges and drive meaningful results for both our company and our customers.
Key Responsibilities
Support and execute customer strategies for Publix, Wegmans, Ahold Delhaize, and Giant Eagle
Analyze customer performance data (e.g., OTIF, fill rate, in-stock) to identify opportunities and risks
Develop insights and reporting (Power BI, dashboards) to inform strategic decisions
Partner with Customer Development, Customer Service, Planning, and Logistics teams to drive execution
Identify and lead initiatives to improve service performance and reduce supply chain inefficiencies
Support external customer engagement through collaboration with replenishment, supply chain, and merchandising teams
Contribute to continuous improvement projects and value creation initiatives
Turn insights into clear recommendations and actionable plans
Why This Role Matters
This role has a direct impact on how successfully we serve our retail partners and their shoppers. Your work will help ensure products are available in stores, reduce inefficiencies, and strengthen long-term customer partnerships. You will have the opportunity to see the tangible outcomes of your work in both business performance and customer satisfaction.
Key Skills & Qualifications
Bachelors in Supply Chain, Management, Business or Marketing.
3 years of experience in costumer facing, supply chain and analytics
Strong problem-solving skills and a curiosity for understanding data
Ability to communicate ideas clearly and work effectively with a variety of teams
A collaborative mindset and willingness to take initiative
Comfort working with data and digital tools such as spreadsheets or reporting dashboards
A desire to learn, grow, and make an impact
Key Stakeholders
Customer Development (CD) Teams
Customer Service & Planning Teams
Supply Chain & Logistics
External customer contacts (replenishment, supply chain, merchandising)
Our Team & Culture
You’ll be part of a highly collaborative and supportive team that values:
Partnership: Working closely with each other and our customers to win together
Continuous improvement: Always looking for better ways to operate and serve
Learning and growth: Providing opportunities to build new skills and take on new challenges
Ownership: Empowering team members to take initiative and drive meaningful change
Success Measures
Improvement in customer service KPIs (OTIF, in-stock, fill rate)
Reduction in supply chain fines and service failures
Delivery of value through strategic initiatives
Strength of customer relationships and collaboration
Pay: The pay range for this position is $88,600 to $133,000. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
Bonus: This position is bonus eligible.
Long-Term Incentive (LTI): This position is LTI eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.
For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.