Internship in Payments & Cash team

Your role

Would you like to help us enhance our client experience, now and for the future? Are you service orientated with high risk awareness? Do you have excellent attention to detail and the ability to work in a fast-paced team? Are you looking for a role with
a global organization?

In Operations we are the experts. Our vision is to always enhance the client experience now and for the future. To succeed our people must:

• put clients first. Build a high level of trust and partnership with our clients.
• deliver excellence in a fast-paced, team-oriented environment
• drive the organization forward by working with purpose and passion.

We’re looking for an Intern in Payments & Cash team to:

• support the execution of the processes and controls you are assigned to for in a timely, accurate and compete manner
• ensure compliance with legal, regulatory and statutory requirements and with internal polices and contracts.
• understand the risks associated with your business and function.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Your team

You’ll be working in the Payments Processing team in Wroclaw. We ensure the timely and correct handling of exceptions and inquiries related to payments from client advisors, financial institutions and other business units within UBS. We deliver outstanding
client service to multiple entities of UBS and ensure that the client satisfaction is on the highest level. We also drive improvements to the overall client experience by working with other areas of the bank to ensure seamless service. Desk coverage is between
06:30 to 19:00 – shift based

Your expertise

• strong attention to detail with an ability to work within tight time frames
• the ability to think creatively, flexibly and logically to solve problems
• fluency in English (German, French or Italian will be a plus)
• experience working with payments; knowledge of SWIFT would be a strong plus
• an interest in process improvement
• client service oriented
• risk aware, transparent and know when to escalate issue
• motivated, self-directed and driven as well as adaptable
• keen to serve the client through a team approach, drawing upon the know-how of other specialists but also reliable when working independently

About us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.