About the team

Join Turo as a Trust & Safety Junior Investigator supporting our vibrant collection of car hosts and guests who inspire and fuel us every day. In this role you will be responsible for supporting and executing processes critical to ensuring the safety and security of the Turo community and marketplace. 

You will respond to, investigate, and resolve assigned risk-related cases to include missing vehicles, and any other issues that affect the safety of the Turo community. We look for candidates with superb judgment, strong interview and communication skills, and a desire to help us build a world-class Trust & Safety Investigations team at Turo.

What you will do

• Proudly support the Trust & Safety team for escalations from customer support, claims, leadership, and law enforcement

• Provide outstanding support to the valued members of the Turo community in the US, Canada, UK, France and Australia 

• Independently manage and prioritize assigned caseload from start to finish with excellent follow-through 

• Assist the investigations team in conducting detailed investigations and execute the appropriate strategy for each case type; assist with interviews of persons of interest and potential victims

• Provide direct assistance to the investigations team throughout the investigative process

• Collect information, documentation, and evidence associated with investigations

• Develop a general understanding of risk signals, review user accounts and transactions

• Communicate case developments to the investigations team and management to drive continuous improvement

• Work with and foster relationships with a valued network of law enforcement, external partners, and investigators 

• Support the team with special projects assigned by management

Your profile

• Entry level position. 1+ years of Investigations, Trust and Safety, Loss Prevention, Fraud or Risk Management experience desired, but not required

• Ability to work in a fast-paced environment, drive and embrace change

• Superb and dynamic communication, interpersonal, and investigative skills

• Commitment to high responsiveness and availability, strong ability to prioritize

• Can quickly adapt to new technology and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus

• You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

• BA/BS or work equivalent required

For this role, the target base salary range in Phoenix is $51,000-$64,000 annually. This role is also eligible for equity and the benefits described below. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

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Turo Recruiting Scam Alert:

We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at recruit@turo.com. Candidates can also report suspicious activity to the FTC or other appropriate authorities.

Turo AI Policy:

Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews, the use of such tools, including any AI chatbots or note-takers, is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time, so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability, please let us know at PeopleOps@turo.com.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!  Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.