Warranty Analytics & Performance Leader

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

Virtual

 

 

Job Summary:

The Warranty Analytics and Performance Leader is responsible for driving warranty performance improvement through strategic leadership, data-driven insights, and strong cross-functional collaboration. This role leverages product and warranty data to generate actionable insights that support informed business decisions, strengthen operational execution, and enhance the customer experience. The leader will develop and advance reporting tools, performance frameworks, and data visualizations that promote transparency, accountability, and continuous improvement. In addition, this role will establish key performance indicators (KPIs), set performance targets, forecast trends, and provide analytical leadership to drive strong financial management and sustained operational performance.

What you will do: 

• Lead cross-functional collaboration to improve warranty performance through aligned metrics, shared insights, and actionable analysis of product and warranty data.
• Define and execute the data strategy for warranty operations, with emphasis on reserve forecasting, accrual processes, and overall performance improvement.
• Partner with finance and actuary to conduct quarterly warranty reserve reporting and analysis, ensuring accurate financial reporting and effective risk management through data collection, statistical modeling, and compliance with accounting standards.
• Champion data-driven approaches to measuring, monitoring, and reporting warranty performance across the organization.
• Develop and enhance reporting tools, performance frameworks, and data visualizations to improve transparency, consistency, and decision support.
• Establish performance goals, projections, and key performance indicators (KPIs) to guide warranty operations and track progress against business objectives.
• Strengthen dealer and distributor warranty analytics and deliver recurring strategic reports to support field warranty performance managers.
• Lead execution of the annual warranty operating plan, including accrual management and quarterly reserve processes.
• Oversee the annual audit process to ensure compliance with Trane Technologies requirements and external audit standards.
• Collaborate with Product Growth, Quality, and Reliability teams to communicate warranty trends, share insights, and support continuous improvement initiatives.
• Identify and implement productivity opportunities that enhance efficiency and deliver measurable warranty performance improvements.
• Manage the systems, tools, and datasets that support the warranty organization and enable effective reporting and analysis.
• Contribute to broader strategic business initiatives and special projects as determined by leadership.

What you will Bring: 

• Bachelor’s degree in business, finance, or field related experience required.
• 5+ years of analytics experience required; relevant HVAC, sales, and/or warranty experience preferred.
• 3+ years of team leadership experience preferred.
• Proficient in analytics tools such as Dataiku, Alteryx and Tableau.
• Strong analytical and problem-solving skills with a strategic mindset for warranty policy, processes, and tools.
• Effective collaboration and influence across the organization to drive positive business outcomes.
• Excellent communication skills, capable of engaging with business leaders across all functional disciplines, including Senior Leadership.
• Detailed knowledge of data management and financial sensitivity.
• Ability to assess the cost/benefit of product changes in terms of productivity and warranty.
• Ability to multi-task in a fast-paced environment.

 

Annual Base Salary Range or Hourly Base Pay Range:

$69,600.00 - $124,950.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer:  Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.