Service Technician - Hire

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

Field-based: Work is conducted on-site at customer locations.

 

 

Position Overview:

The Service Technician - Hire is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes.

Key Responsibilities:

Customer and Technical:

·         Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.

·         Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Hire installation and Commissioning workloads.

·         Build and maintain strong relationships with customers, acting as a trusted point of contact.

·         Collaboration with hire desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.

·         Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.

·         Reporting and Analysis: Generate regular reports on completed invoiced work orders.

·         Communications with supervisors, regions hire and operations managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

·         Ability to work as a field-based technician.

·         Strong knowledge of customer service principles.

·         Effective communication skills

·         Analytical thinking and problem-solving abilities.

·         Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

·         Knowledge of manufacturing industry an advantage

·         People and communication skills with a positive mindset

·         Appropriate skilled based certificates with F-Gas

·         Gas safe and advantage

·         Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays

·         UK Drivers licence as a company vehicle will be allocated

·         Right to Work status confirmed for Country of application.

 

You can look forward to:

·         Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.

·         Company van

·         A fast-paced working environment

·         An excellent working culture and community

·         A structured induction plan with continued learning and development.

·         A key role where you can make a direct contribution to our business.

Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.