Service Business coordinator

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

On-Site (5 days)

 

 

What’s in it for you:

The purpose of the Service Coordinator is to interface with customers and IR service representatives to handle post-sales service functions. This role will work with service support coordinators to ensure process, resources and procedures are executed in an operationally excellence manner to create customer satisfaction. The service coordinator will close out work order features and conduct follow up to assess customer satisfaction.  


What you will do:

• Develop and manage information such as reports, graphs, and spreadsheets. 
• Preparing analyses for various standard and ad hoc reports. 
• Supporting administrative oversight of a department, program or projects. Interpreting policies and guidelines for management and customers. 
• Researching questions or discrepancies by reviewing historical data. 
• Ensuring data integrity by periodically auditing data.
  Providing guidance to end users and implements department processes in accordance with established policies and procedures.
• Coordinating the day-to-day operational assignments of departmental staff.

What you will bring:

• Develop and manage information such as reports, graphs, and spreadsheets. 
• Preparing analyses for various standard and ad hoc reports. 
• Supporting administrative oversight of a department, program or projects. Interpreting policies and guidelines for management and customers. 
• Researching questions or discrepancies by reviewing historical data. 
• Ensuring data integrity by periodically auditing data.
• Providing guidance to end users and implements department processes in accordance with established policies and procedures.
• Coordinating the day-to-day operational assignments of departmental staff

Any additional requirements:

Bachelor’s degree Three to five years of  experience in field Knowledge of basic administrative and customer service principles 
Strong organizational skills Strong customer service skills.

Effective business writing and professional communication skills.
Strong skills using Microsoft Office, Internet, and related computer skills.
Strong problem solving skills.

 

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.