Field Warranty Performance Manager

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

Virtual

 

 

Job Summary:

The Field Warranty Performance Manager leads field warranty operations, ensuring effective training, strong operational execution, and a positive customer experience. This role is responsible for analyzing warranty data, spotting performance trends, and driving corrective actions that enhance product and service reliability while reducing warranty costs. The position works closely with field support, warranty administration, technical support, quality, engineering, and product management to align efforts and improve overall warranty performance. data, spotting performance trends, and driving corrective actions that enhance product and service.

What you will do: 

• Monitor field warranty performance metrics to identify high-impact issues, trends, and areas for improvement.
• Partner with service teams, dealers, and distributors to ensure accurate warranty practices and consistent compliance with policies.
• Lead root cause analysis efforts and corrective action initiatives related to field warranty claims.
• Provide feedback to engineering and product management on recurring field issues to support product improvement initiatives.
• Develop and deliver training and communication to field teams on warranty processes, policies, and technical updates.
• Evaluate service provider performance related to warranty repairs; recommend improvements where necessary.
• Support the development and implementation of warranty cost reduction programs.
• Prepare and present reports on warranty trends, performance metrics, and improvement opportunities for leadership.
• Assist with resolving escalated warranty cases and customer concerns in collaboration with cross-functional teams.
• Ensure warranty activities align with compliance requirements and organizational standards.

What you will bring:

• Bachelor’s degree in business, operations, or equivalent field experience.
• 3+ years experience in field service operations, technical product support, warranty management, or related areas.
• Strong analytical skills with the ability to interpret complex data and communicate insights clearly.
• Demonstrated ability to lead cross-functional collaboration and drive corrective action.
• Excellent communication, problem-solving, and interpersonal skills.
• Familiarity with HVAC, mechanical systems, or related industries preferred.
• Proficiency with data analysis tools and warranty management systems preferred.

Annual Base Salary Range or Hourly Base Pay Range:

$51,800.00 - $93,309.99

Compensation Type:

Salary

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer:  Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.