IT Support & Workplace Operations Coordinator

Top Hat is hiring for an IT Support & Workplace Operations Coordinator. Reporting to the IT Manager, this role will empower Top Hatters by enabling end-user productivity through technology, and delivering a high-quality employee experience in our Toronto HQ. This is an excellent opportunity for an IT professional to grow their skills in IT support and office administration. This role is based in our Toronto HQ and requires 5 days per week on-site, with occasional flexibility to work from home as needed.

Soft skills we’re looking for:

• Proactive problem-solving

• Excellent communication and interpersonal skills

• Meticulous attention to detail

• Affable, customer-first attitude

• High level of proficiency in managing time effectively

Technical skills we’re looking for:

• 3+years of experience on an office team in a Mac-based environment

• Excellent spreadsheet and administrative capabilities

• Familiarity and experimentation with Generative AI

• Experience with device management (inventory management)

• Experience providing desk-side support as well as triaging and managing a support ticket queue

You will:

IT Support & End-User Productivity (70%)

• Help desk ticket resolution and manage a support ticket queue

• Support cross-functional IT work and projects, driving transformative IT changes

• Device management (e.g., Jamf Pro, NinjaOne)

• SaaS license management and user provisioning/de-provisioning

• Hardware asset Inventory management

• Networking support and troubleshooting

Office Administration (30%)

• Execute in-office processes, including shipping/receiving, snacks, mail, and health & safety

• Support on-site event planning and execution

• Oversee administrative, maintenance, and hygiene duties in the Toronto HQ

• Monitor and maintain office supplies (e.g., printer/copier toner, paper, snacks, coffee, etc.)

• Security/access card administration

• Top Hat sub-tenant management and support

• Be the day-to-day contact person with our property management partners

• Ability to move heavy furniture, operate ladders and various office equipment

Why team members love working at Top Hat:

• A noble mission that creates meaningful, fulfilling work

• A team that cares deeply for customers and for each other

• Flexible, remote first work environment

• Professional learning and development for all role levels

• An awesome and welcoming Toronto HQ

• Competitive health benefits that start on day one

• A management team focused on performance, growth, engagement and connection

• Our winning strategy and market potential

• Innovative PTO policy with lots of time and space for self-care

• Passionate customers that believe in us—and what we do

• A chance to work with new tech like generative AI—and see the customer impact