Contract & Sales Support Analyst (Contract)

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Contract & Sales Support Analyst (6-month contract) drives the successful execution and administration of Market Data contracts, ensuring regulatory compliance and serving as a critical strategic partner to clients, vendors, and the internal Sales team on all data distribution and billing requirements.

This role reports to: Director, Datalinx Business Operations 

This role is hybrid (2-3 days/week in the office) - based in Toronto, ON.

Key Accountabilities:

• Facilitate the execution of Market Data Distribution and Exhibit A client agreements, ensuring compliance for all clients, vendors, and subscribers.

• Build relationships with client, vendors and subscribers and assist them with Market Data questions on how their data usage matches with our various licensing options and impact of new policies/changes

• Partner with the Sales team to strategically identify and cultivate new local contacts and key decision-makers within the assigned Market Data accounts.

• Manage the timely updating of client agreements, incorporating new revisions and addendums to maintain accuracy and legal standing.

• Drive customer experience improvements by engaging clients and vendors alongside the Sales team to review policy/price updates and gather crucial feedback.

• Oversee the client reporting processes to ensure accuracy and timely submission

• Maintain the integrity and accuracy of DataBP and Salesforce records for billing purposes

• Process and reconcile all incoming client requests and opportunities (e.g., changes, additions, deletions) efficiently within the Salesforce platform.

• Contribute to strategic initiatives and general projects as directed by TMX Datalinx management.

Skills and Experience

Must Have(s):

• Post secondary education in Finance or Business degree or equivalent experience 

• Minimum 1-2 years experience in similar capacity with a focus on contracts management, client engagement, billing and customer service

• Excellent verbal and written communication skills with the ability to manage competing priorities independently

• Strong working knowledge of the Market Data industry 

• Comfortable with web based service providers such as Salesforce, Workday, etc 

• Ability to multi-task and thrive in a fast paced environment

Nice to Have(s):

• Previous experience in the Financial/Capital Markets Industry

• Canadian Securities Course or local equivalent

Salary Range: 35/hour - 38/hour CAD

Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience. 

The recruiting efforts for this role are intended to fill a vacant position.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. 

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.