Sr Manager, AI Governance & Enablement

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Job Overview
This role leads the team that makes adopting AI at T-Mobile fast, easy, and frictionless. This is a builder's role. You'll design the experiences and processes that let teams bring AI into their work quickly, with the guardrails handled in the background rather than in their way. You'll own the enterprise's front-door experience for AI — one simple path in, smart routing to the right partners, and enablement that helps teams move. Here, governance exists to accelerate adoption safely, not to slow it. Success looks like teams across T-Mobile shipping AI faster because the path is clear and the friction is gone.

Job Responsibilities

• Lead the team that runs the enterprise's AI enablement experience — a simple path that gets teams to “yes” quickly.
• Build frictionless intake and routing so requests reach the right partners without teams feeling the hand-offs.
• Turn standards into easy, self-service enablement that helps teams adopt AI.
• Remove blockers to AI adoption and keep simplifying the path.
• Build and maintain cross-functional partnerships with Legal, Cyber, SOX, Privacy, TPRM, and Procurement to ensure routing integrations land every AI request with the right approver
• Mentor team members by providing coaching and career development opportunities to enhance skills and knowledge
• Oversee executive-level reporting inputs and measures dashboard contributions, including the monthly AI governance measures visible to Steering
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
• Acceptable areas of study include Business, Engineering, Information Systems, Public Policy, or related field
• 7-10+ years Strategy and Problem Solving. Experience in framing complex problems, identifying key issues that impact business decisions, and providing data-driven recommendations.
• 7-10+ years operating or standing up governance, compliance, risk management, or operational programs in a technology or regulated-industry environment
• 4-7+ years Project management. Experience managing projects independently, engaging and getting buy-in from stakeholders, and creating roadmaps and project plans.
• 2-4+ years of managing teams of 5 or more resources in direct reporting relationships in an analytics, strategy, or project management organization.
• Experience working across Legal, Cyber, Compliance, or Procurement functions in a cross-functional routing or triage capacity; familiarity with AI regulatory frameworks (NIST AI RMF, ISO 42001, SOX) a plus

Required Knowledge, Skills and Abilities

• Artificial Intelligence Strategy
• Business Acumen
• Data Analysis
• AI Governance & Risk Management
• Regulatory & Audit Compliance (SOX, NIST AI RMF)
• Mentorship
• Presentation Delivery
• Product Management
• Stakeholder Management
• Strategic Thinking
• AI Governance & Enablement
• Cross-functional Routing & Triage
• Intake Automation & Process Design

Preferred Knowledge, Skills and Abilities

• Experience with AI governance frameworks (NIST AI RMF, ISO 42001)
• Familiarity with enterprise AI platforms (LLM gateway, Claude, OpenAI)
• Experience with process automation tools or intake workflow platforms
• Prior experience in a telecom, regulated industry, or enterprise technology environment

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $122,200 - $220,500

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ364210&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.