Sr. Legal Technology Operations Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Are you looking for a work environment which encourages teamwork and where you are respected, supported, challenged, and can grow and advance your career? If your answer is “yes,” you should join T-Mobile’s All-Star Legal Team!

This role serves as the technology and AI strategist for an assigned legal practice area, partnering with practice leadership to define how technology can transform how the practice operates — while maintaining hands-on delivery ownership and accountability for practice area technology outcomes.

What you’ll do in your role.

• Develops complex applications and technical solutions using low code, no code, and AI tools to deliver strategic outcomes for the assigned practice area; brings a proactive point of view on where emerging technology can transform practice operations — not just responding to known problems – to practice leadership. Owns adoption outcomes; tracks utilization and surfaces barriers to leadership.
• Develops a deep understanding of how Legal professionals work, where friction lives, and what outcomes matter most to practice leadership; creates a requirements framework that addresses both known friction points and longer-term strategic outcomes. Maintains trusted relationships at the practice lead level and ensures practice priorities are visible in the Legal Ops technology roadmap.
• Partners with IT, Legal Ops, and external vendors to support practice area technology needs; proactively engages practice area Legal professionals to surface opportunities they may not have articulated; serves as the connective tissue between Legal Ops infrastructure and the day-to-day realities of the practice.
• Owns the full technology roadmap for the assigned practice area — defining priorities, sequencing initiatives, managing timelines, and coordinating resources; connects practice area investment decisions to the broader Legal Ops technology strategy; delivers their technical solutions on time while ensuring there is clear scope, measurable outcomes, and appropriate stakeholder visibility.

The experience you’ll bring.

• Bachelor's Degree and 5 years of related work experience OR a combination of education and experience deemed equivalent (Required)
• 4-7 years Consulting and legal operations experience. (Preferred)
• 4-7 years Hands-on experience with low-code/no-code development platforms and workflow automation tools, with the ability to design and iterate on solutions without heavy reliance on engineering resources (Required)
• 4-7 years Technical Program Management. Experience managing complex, cross-functional programs from initiation through delivery, with a track record of translating ambiguous business needs into structured, executable plans (Preferred)

Knowledge, Skills and Abilities:

Required

• AI Tools and Strategy: Hands-on experience using AI assistants and LLM-based tools (e.g., Claude, ChatGPT, Microsoft Copilot) to accelerate analysis, drafting, and workflow design.
• Low Code/No Code Development: Proficiency with platforms such as Microsoft Power Platform (Power Apps, Power Automate, Power BI), or comparable tools.
• Technology Roadmap Development
• Requirements Gathering
• Stakeholder Management
• Program Management
• Change Management
• Workflow Automation
• Solution Design

Preferred/Plus

• Legal Industry Knowledge: Familiarity with how corporate legal teams operate, common practice area structures (e.g., litigation, contracts, employment, IP), and legal-specific tooling (matter management, contract lifecycle management, e-billing).
• Python or scripting experience: For lightweight data manipulation or automation tasks beyond the scope of no-code tools.
• Legal Technology Platforms: Experience with legal technology platforms, including matter management, contract lifecycle management (CLM), and document management systems (DMS).

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Total Target Cash Earnings Opportunity: $135,700 - $244,720

National Base Pay Range: $118,000 - $212,800

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ369588&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.