Sr Transformation Manager

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Job Overview
The Senior Transformation Manager is responsible for achieving the transformation agenda for the assigned organization at T-Mobile, working closely with key business partners across the enterprise and the specific transformation teams. This role leads the team responsible for identifying and launching transformative driven programs to inform, influence, support and execute the end state vision for transformation. The position plays a critical role in scoping key business requirements, designing and documenting the processes, organizational model and service delivery, as well as ensuring the necessary tools are available to support the value case.

The Senior Transformation Manager will play a key role in improving the quality and efficiency of core processes and will collaborate across all major process areas, interacting mostly with the Revenue Operations team, key business stakeholders and leaders, and the technology process leads to effectively communicate how selected innovation will benefit the overall program. Primary responsibilities include discovery of emerging technology, new business and technical capabilities, and innovation partners leading to partner integration and adoption of new processes and technology. This position plays a key role in the evangelizing of transformative technology and processes, operations, data, and governance across all impacted stakeholders.

Job Responsibilities:

• Execute on the transformation; implementing short- and long-term enhancements, including the development, documentation, and validation processes. Manage multiple project deliverables including identifying necessary resources and developing a schedule to meet completion deadlines.
• An initial focus will be on the analysis and redesign of processes, engaging business stakeholders to understand problem use cases, identify process simplifications and improvements, and work to gain consensus on approach. Identifying and incorporating key data and operational dependencies and risk across the organization. Define the transformation opportunities, roadmap and execution details.
• Lead a project/program that is responsible for the design, build and delivery of transformational programs with ability to develop implementation plan, design, develop, test and deploy future state capabilities. Influence the adoption of new processes and capabilities by working through business and technology partners; and provide stakeholder focused support to business teams as they adopt new capabilities.
• Lead a project/program that is responsible to operate and support the platform and systems developed, establish and track KPIs, Cross program alignment and process optimization.
• Lead a project/program that is responsible for operating & supporting the platform and systems developed by performing application support, establishing and tracking KPIs, cross program alignment & enterprise process optimization.
• Create and execute upon sustainable transition plan.

Education and Work Experience:

• Bachelor's Degree and 7 years of related work experience
  OR a combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business Administration / Computer Science (Preferred)
• 7-10 years Knowledge of key business processes along with strong analytical skills. (Preferred)
• 4-7 years Experience in owning, managing and delivering large transformation projects. (Preferred)
• 4-7 years Progressive cross-functional leadership experience in supporting technology strategy, software development, engineering and operations. (Preferred)
• 4-7 years Management consulting experience in strategy, finance, operations, risk management, and systems integration. (Preferred)

Knowledge, Skills and Abilities:

• Business Analysis (Required)
• Business Transformation (Required)
• Change Management (Required)
• Management Consulting (Preferred)
• People Management (Preferred)
• Process Design (Required)
• Project Management (Required)
• Stakeholder Management (Required)
• Strategic Leadership (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $108,900 - $196,500

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ361795&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.