TFB Solutions Support

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
This role provides technical sales support to ensure successful customer integration and implementation of established products and systems. It supports large, complex unit sales through pre-sales, mid-sales, and post-sales technical consulting activities. The role analyzes customer business needs and presents technical product proposals for integration and implementation with customer systems and equipment. Success is measured by timely and budget-compliant implementation, effective resolution of customer issues, and support of trials and proofs of concept. The work impacts the organization by enabling customer satisfaction and operational efficiency through expert technical guidance and collaboration with operations teams.

What You'll Do:

Product Validation & Testing

• Design and execute Business Value Testing (BVT) frameworks to validate wireless product performance against defined KPIs; analyze results and deliver actionable recommendations

• Collaborate with Product Managers to define acceptance criteria and success benchmarks for new wireless features and offerings

• Partner with Engineering, IT, Vendor, and QA teams to triage issues surfaced during testing cycles and drive timely resolution

• Lead device certification and compatibility testing activities to ensure product performance meets commercial launch standards

Technical Sales & Customer Support

• Provide technical pre-sales, mid-sales, and post-sales support across TFB business opportunities to ensure successful customer integration and implementation

• Serve as the primary technical point of contact for customer trials and proofs of concept, validating solution fit and performance

• Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment

• Resolve Tier 3 and above customer-impacting issues to maintain service reliability and customer satisfaction

Education and Work Experience:

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include IT, Telecom, Information Systems, Engineering or related field (Preferred)
• 5 years advanced knowledge/experience in H/W, S/W and system certification, testing, methods and procedures. (Required)
• 4 years providing strategic design and process direction in a leadership or individual role, working with Cloud Ecosystem partners (system integrators, HW/SW OEMs, platforms, etc.) (Preferred)
• 3+ years in telecommunications, engineering, or sales engineering; experience with cloud products, services, and applications (Preferred)

Knowledge, Skills and Abilities:

• IoT: SIM/device management platforms, IoT standards and protocols, ecosystem partner experience (SIs, HW/SW OEMs, platforms, middleware, analytics engines) (Required)

• Technical Support: Device troubleshooting, design, and certification; Tier 1–3+ support experience; ability to provide technical training to sales and peer teams (Required)

• Technical Sales: Pre-sales, mid-sales, and post-sales support; designing and presenting business and technical customer solutions (Preferred)

• Testing Tools: Hands-on experience with Jira, TestRail, or similar test management platforms (Required)

• Network Tools: Netscout, NOC tools, probes (Required)

• Standards & Protocols: Telecom strategy, 3GPP standards, and related protocols (Required)

• APIs: Integration experience with SOAP, REST, and other web services (Required)

• Cloud: Cloud services integration and working knowledge of cloud strategy (Preferred)

• Programming: JavaScript, Python, C, Ruby (Preferred)

• Project Management: Ability to manage project objectives across cross-functional teams (Required)

• Business Transformation: Ability to identify technical and business process transformation opportunities and develop tools to drive organizational efficiency (Required)

Licenses and Certifications:

• CCNA, CCDA, CCNE, CCIE, CCDP, CCNP. Cisco Network Associate/Professional Certification. (Preferred)
• AWS. Amazon Associate/Professional Certification (Preferred)
• Azure. Microsoft Professional Certification. (Preferred)
• IBM Cloud. IBM Industry Certification. (Preferred)
• Google Cloud. Google Professional Certification. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes - up to 15%

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $87,800 - $158,400

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ354320&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.