Program Manager | Micro Business & Fiber Multiple Positions

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Job Overview
Supports the Micro Business and Fiber sales channels within T-Mobile’s Consumer organization by driving execution of channel enablement and operational programs. Owns tool and platform lifecycle management (including Salesforce, dialing solutions, and prospecting tool licensing), channel program execution, and resolution of operational issues that slow seller productivity across internal and third-party sales teams. Coordinates cross-functionally with HR, Technology, Sales Operations, and vendor partners to keep both channels running at full capacity. Leverages AI tools to accelerate program delivery, reporting, and workflow optimization.

Job Responsibilities:

• Owns end-to-end execution of channel enablement and operational programs, driving initiatives to completion against established timelines and ensuring all program commitments are delivered on schedule.
• Supports the design and execution of channel enablement programs, sales readiness initiatives, and operational playbooks that equip Micro Business and Fiber sellers — including third-party partners — to perform at full capacity.
• Identifies, escalates, and resolves process gaps and operational breakdowns — including Salesforce (SFDC) case routing, lead routing, onboarding codes, and tool access failures — that burden sellers with issues that should be solved upstream, driving sustainable fixes across people, process, and technology.
• Manages the lifecycle of channel tools and platforms — including Salesforce (SFDC), dialing solutions, prospecting tools, and licensing agreements — coordinating vendor onboarding, access provisioning, and tool adoption across internal sellers and third-party partners.
• Builds and maintains operational reporting and dashboards (scorecards, activity reports, seller productivity tracking) in SharePoint and related platforms; tracks program deliverables against milestones, escalates at-risk timelines before they slip, and delivers recurring updates to channel leadership.

Education and Work Experience:

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Finance, Economics, Sales or related field (Preferred)
• 2-4 years Experience managing programs, projects, or operational workflows in a cross-functional environment, with demonstrated ability to drive deliverables to completion against competing priorities. (Required)
• 2-4 years Experience coordinating cross-functional teams or managing program workstreams that span multiple departments, vendors, or business partners.

Knowledge, Skills and Abilities:

• Budget Management Ability to track program spend, manage budget allocations, and flag variances to program leadership.
• Communication Ability to convey program status, escalations, and operational findings clearly in both written and verbal formats to cross-functional stakeholders and channel leadership.
• Competency Management Ability to manage the full lifecycle of operational programs from planning through execution, including milestone tracking, risk identification, and stakeholder reporting.
• Contractor Management
• Cross-Functional Project Management
• Demonstrated ability to manage concurrent workstreams across HR, Technology, Sales Operations, and vendor partners to deliver on shared program objectives.
• Microsoft 365 & SharePoint Proficiency in Microsoft 365 suite including SharePoint for project and program tracking, Excel for operational reporting, and Teams for cross-functional coordination.
• Program Management
• Project Management Proficiency in structuring project plans, managing dependencies, tracking deliverables, and escalating risks before they impact timelines or seller readiness.
• Risk Management Ability to proactively identify, assess, and mitigate operational risks that could delay program delivery or reduce channel productivity.
• Stakeholder Management Skilled at building and maintaining cross-functional relationships with HR, Technology, Sales Operations, and channel leadership to drive program alignment and resolve issues.
• Strategic Thinking Ability to identify patterns in operational data, surface insights to channel leadership, and recommend process improvements that increase program efficiency and seller productivity.
• AI Tools & Workflow Automation Demonstrated experience using AI tools (such as Microsoft Copilot, Claude, or ChatGPT) to accelerate program management workflows including drafting communications, synthesizing operational data, building tracking templates, and identifying process improvements.
• Vendor Management Experience coordinating with third-party vendors and platform owners to ensure timely access provisioning, onboarding support, and resolution of tool-related issues.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $64,300 - $116,100

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ360612&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.