Manager, Leave of Absence

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*This position is required to work on site 3 days a week at our Overland Park, KS Office. It is not approved for remote opportunities.*

Job Overview
The Manager, Leave of Absence leads a team of HR operations professionals within a single HTR function — this team relates to leaves of absence and accommodations — in T-Mobile's Magenta Service Center. The Manager, LOA is accountable for the day-to-day operational performance of the team, ensuring accurate, timely, and compliant HR service delivery while developing team members and maintaining a positive, high-performing work environment. The Manager serves as the functional leader and primary escalation point for the team, applying deep subject matter knowledge to resolve complex issues, uphold compliance standards, and drive continuous improvement. By aligning team performance with organizational goals and service level expectations, the Manager directly supports T-Mobile's commitment to an exceptional employee and manager experience. This role plays a critical part in building operational capability and sustaining a culture of accountability and excellence within the Magenta Service Center.

Job Responsibilities:

• Leads the day-to-day operations of a team responsible for executing Leave of Absence and Accommodations processes and transactions — including leave eligibility determinations, medical documentation review, and coordination of the ADA interactive process — ensuring work is completed accurately, timely, and in compliance with applicable laws, policies, and service level expectations.
• Manages, coaches, and develops a team of HR operations professionals by setting clear performance expectations, delivering regular feedback, conducting performance reviews, and supporting individual growth and career development in alignment with T-Mobile's talent practices.
• Serves as the functional subject matter expert and primary escalation point for complex, sensitive, or high-risk operational matters within the assigned function, applying advanced knowledge of HR policy and employment law to guide resolution and ensure compliant outcomes.
• Monitors team performance, operational metrics, and compliance indicators to assess service quality, identify trends and risks, and implement corrective actions or process improvements that sustain and enhance team effectiveness.
• Partners with HR Centers of Excellence, Legal, Finance, and other cross-functional stakeholders to resolve escalated issues, align on process changes, and ensure the team's work reflects current policy, regulatory requirements, and business priorities.
• Supports hiring, onboarding, and retention of team members, and contributes to workforce planning activities to ensure the team has the capacity and capability to meet operational demands.

Education and Work Experience Required:

• Bachelor's Degree OR combination of education and experience deemed equivalent.
• 5-7 years of progressive experience in HR operations or shared services, including a minimum of 2 years in a people management or team lead role.
• HR Operations & Systems: Advanced knowledge of HR processes and systems such as Workday, ADP Vantage, Kronos, or case management platforms, with the ability to serve as a functional resource and guide team members on complex operational matters.
• Subject Matter Expertise: Deep expertise in one or more HTR functions including applicable laws, regulations, and company policy, with the ability to serve as the team's primary escalation point and functional authority.
• Performance Management - Ability to establish performance standards, monitor individual and team performance against expectations, and take appropriate action to address gaps or recognize achievement.
• Data Analysis - Proficiency in analyzing team performance data, operational metrics, and compliance indicators to assess service quality, identify trends, and support informed decision-making.
• Problem Solving: Ability to independently evaluate complex or sensitive operational situations, perform root cause analysis, and develop practical solutions that address both immediate needs and systemic issues.
• Communication - Strong verbal and written communication skills with the ability to set clear direction for the team, translate complex policy and regulatory guidance, and engage effectively with cross-functional partners and leadership.
• Compliance and Accountability - In-depth understanding of HR regulatory requirements and internal governance standards, with accountability for team-level compliance and the ability to lead audit preparation and corrective action.
• Process Improvement - Experience identifying operational inefficiencies and leading the implementation of process improvements that enhance team accuracy, efficiency, and service quality.
• Collaboration - Ability to build effective working relationships with cross-functional partners and represent the team's interests and expertise in shared initiatives and process design efforts.
• Customer Focus - Committed to delivering a high-quality experience for employees and managers, and instilling a service-oriented mindset within the team.
• Emotional Intelligence - Applies emotional intelligence in managing team dynamics, navigating sensitive employee matters, and building trust with team members, peers, and cross-functional partners.
• Adaptability - Ability to manage through change, shifting priorities, and evolving business needs while maintaining team focus, morale, and operational performance.
• Microsoft Excel - Proficiency in Excel including formulas, pivot tables, and reporting tools to monitor team performance and support operational and compliance reporting.

Knowledge, Skills and Abilities Preferred:

• Peole Management - Experience leading a team responsible for administering leave of absence (FMLA, state leave, military leave) and/or ADA/disability accommodation programs.
• Absence Management - Knowledge of leave of absence programs, eligibility rules, and case management processes, including FMLA and state leave equivalents.
• Disability Law - Familiarity with disability and leave-related employment law, including the ADA/ADAAA and applicable state equivalents.
• Leave Administration - Experience overseeing leave of absence case management in accordance with regulations and company policies; from intake through return-to-work, including tracking, documentation, and stakeholder communication.
• Lean Six Sigma - Working knowledge of LEAN or continuous improvement methodologies and the ability to apply them to drive team-level efficiency and process consistency. ​

Licenses and Certifications Preferred:

• Professional in Human Resources (PHR)
• Sr. Professional in Human Resources (SPHR)
• Certifications in Disability Management Specialist (CDMS/CPDM/CLMS)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Overland Park, KS Base Compensation Range: $104,400 - $141,200

Total Target Cash Earnings Opportunity: $110,285 - $198,950

National Base Pay Range: $95,900 - $173,000

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ370268&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.