Service Delivery Specialist-SMB

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Job Overview
The Service Delivery Specialist is responsible for executing B2B service deliveries for public-sector and regulated customers, ensuring strict adherence to governance and compliance requirements and executing standardized B2B service deliveries for Small and Medium Business customers. This role manages the deployment and activation of T-Mobile telecommunications products and services, maintaining accurate documentation and operational discipline throughout the process. By identifying and escalating delivery or compliance issues, the specialist helps safeguard service quality and regulatory alignment. Coordination with Operations, Network, Engineering, Security, and Compliance teams ensures smooth and compliant service transitions. Through disciplined execution and process adherence, this role supports T-Mobile's reputation for reliability and trust in regulated environments.

Job Responsibilities:

• Manages the deployment and activation of telecommunications products and services for public-sector and regulated customers, as well as Small and Medium Business customers, ensuring timely and accurate execution.
• Ensures strict adherence to governance and compliance requirements throughout all service delivery activities
• Maintains accurate documentation and operational discipline during service delivery processes
• Coordinates with Operations, Network, Engineering, Security, and Compliance teams to facilitate smooth and compliant service transitions
• Identifies and escalates delivery or compliance issues to safeguard service quality and regulatory alignment
• Supports continuous improvement by recommending process enhancements to optimize service reliability in regulated environments
• Monitors service delivery performance metrics to ensure alignment with organizational standards and customer expectations

Education and Work Experience:

• Associate's Degree Information Technology, Telecommunications, or Related Field (Preferred)
• Bachelor's Degree Information Technology, Telecommunications, or Related Field (Preferred)
• 0-3 years' experience in managing B2B service delivery projects for public-sector or regulated customers with strict compliance and governance requirements (Required)
• 0-3 years' experience in coordinating cross-functional teams including Operations, Network, Engineering, Security, and Compliance to ensure smooth service deployment and activation (Required)
• 0-3 years' experience in Maintaining accurate documentation and operational discipline in telecommunications or technology service environments (Required)

Knowledge, Skills and Abilities:

• Regulatory Compliance Comprehensive understanding of governance and compliance requirements for public-sector and regulated customers, including documentation and reporting standards. (Required)
• Telecommunications Knowledge of telecommunications products, services, and deployment processes, particularly within regulated environments. (Required)
• Attention To Detail Ability to maintain accurate documentation and ensure operational discipline throughout service delivery and activation processes. (Required)
• Cross Functional Relationships Skill in coordinating and collaborating with Operations, Network, Engineering, Security, and Compliance teams to ensure smooth and compliant service transitions. (Required)
• Problem Solving Ability to identify, escalate, and resolve delivery or compliance issues to safeguard service quality and regulatory alignment. (Required)
• Process Improvement Proficiency in executing and adhering to established service delivery processes and protocols. (Required)
• Communication Strong verbal and written communication skills for interfacing with internal teams and external stakeholders, including public-sector clients. (Required)
• Organization Capability to manage multiple deployments and activations simultaneously while maintaining operational discipline. (Required)
• Customer Service Ability to deliver a positive customer experience and uphold T-Mobile’s reputation for reliability and trust in regulated environments. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $52,900 - $95,300

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ361604&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.