Senior Technical Product Manager – T-Life App Development Team

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Job Overview
T-Life is T-Mobile’s flagship customer app — the digital front door for millions of customers managing their wireless experience every day. The Sr Technical Product Manager role is critical for leading complex technical products that align with business objectives and customer needs. It involves leading the product lifecycle end to end, including vision, roadmap, technical delivery, stakeholder collaboration, and production readiness for Service and Self-Care initiatives that empower customers to manage their accounts, resolve issues, and get support digitally.

This role is for a technically deep customer-obsessed Sr Technical Product Manager who thrives at the intersection of mobile engineering and complex back-end systems. You’ll lead the full product lifecycle — from vision and strategy through technical delivery and production readiness — for some of the highest-traffic, highest-stakes features in T-Life. You’ll work shoulder-to-shoulder with mobile engineers, back-end architects, DevOps, and cross-functional stakeholders to build self-care experiences that are fast, reliable, and genuinely helpful to customers.

Success is measured by delivering products that meet business goals, customer satisfaction, and technical performance metrics — including self-resolution rates and care deflection — while enabling efficient and reliable product delivery.

Job Responsibilities:

• Own the end-to-end product lifecycle for complex technical solutions within T-Life’s Service & Self-Care domain, ensuring alignment with business goals and customer needs.
• Define product vision, strategy, and roadmap for self-service journeys — including account management, billing, plan changes, and device support — while balancing customer experience, business priorities, and technical feasibility.
• Ensure product delivery aligns with organizational objectives and supports long-term platform and application scalability.
• Gather and synthesize customer feedback, care channel data, market insights, and business requirements to drive product decisions and prioritization.
• Evaluate emerging technologies, AI tools, industry trends, and competitive offerings to identify opportunities for innovation within digital self-care; actively apply AI-powered tools such as Claude, ChatGPT, and Microsoft Copilot to improve team efficiency, accelerate requirements development, and enhance product delivery workflows.
• Collaborate with cross-functional teams including development, architecture, DevOps, mobile engineering, and stakeholders to drive technical delivery, product releases, deployment activities, and continuous product improvements.
• Partner with engineering teams to support delivery of customer-facing mobile and digital self-care experiences while ensuring alignment with product objectives.
• Facilitate collaboration across business and technical teams to ensure successful execution and release of product capabilities.
• Analyze quantitative and qualitative data — including funnel metrics, self-resolution rates, and customer sentiment — to prioritize features, assess risks, and support decision-making processes.
• Utilize customer insights, operational metrics, and product performance data to inform roadmap decisions and continuous improvement efforts.
• Monitor product outcomes and recommend enhancements that improve customer experience and business value.
• Manage product backlog and coordinate Agile ceremonies to maintain efficient development flow and address technical debt.
• Refine requirements, user stories, and acceptance criteria to support successful execution by development and DevOps teams.
• Ensure transparency and prioritization across initiatives, dependencies, and delivery milestones.
• Support and enable core Agile practices and tenants including efficient just-in-time flow, lean practices, elimination of waste, DevOps CI/CD, release readiness, and continuous delivery practices.
• Partner with development and DevOps teams to support deployment planning, production readiness, release coordination, and continuous improvement efforts.
• Identify execution, operational, and organizational issues that impede product success and drive improvement plans within sphere of influence.
• Maintain visibility across initiatives and product delivery activities to support successful implementation and adoption.
• Collaborate and develop positive working relationships with many teams, including Sales, Commercial Accounting, Marketing, Legal, Go-to-Market, Finance, Development, Architecture, Engineering, and Operations.
• Work with outside partners and other third parties as required.
• Develop positive working relationships with customer groups and customer representatives.
• Develop adoption tools and training materials that support product understanding, implementation, and organizational adoption.
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor’s Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience. (Required)
• Acceptable areas of study include Computer Science, Engineering, IT, or equivalent experience. (Required)
• 6+ years experience in hands-on technical writing, production code, solution engineering, or technical architecture in a large-scale company, application, or product environment. (Required)
• 7+ years of relevant Product Management experience in an Agile software product development environment. Advanced level understanding of customer experience. (Required)

Knowledge, Skills and Abilities:

Required

• Agile Methodologies – Proven success delivering software solutions using Agile Scrum methodologies across multiple teams.

• Technical Writing – Strong requirements elicitation and technical writing skills.
• Agile Project Management – Experience with Agile backlog and project management tools.
• Collaboration – Experience developing Initiatives, Features, and User Stories that DevOps teams can successfully execute.
• Product Management – Experience delivering large and sophisticated business and technology initiatives as a Product Manager or lead technology role, including customer-facing mobile and digital self-care products.
• Communication – Excellent written and verbal communication skills with the ability to communicate effectively with technical and non-technical stakeholders.
• Technology – Deep understanding of platform technologies, mobile application architecture, security, performance optimization, and API integrations.
• Business Analysis – Strong analytical skills with demonstrated ability to use data — including care deflection, task completion, and self-resolution metrics — to drive product decisions.
• Integration – Knowledge of integration patterns, APIs, and protocols such as REST, EDI, and SOAP.
• DevOps – Knowledge of DevOps, CI/CD, release management, and application deployment in Agile environments.
• AI Tools & Emerging Technology Adaptability – Demonstrated ability to learn and apply new technologies quickly, including proficiency with AI-powered productivity tools such as Claude, ChatGPT, and Microsoft Copilot; leverages these tools to improve efficiency in requirements writing, research, analysis, stakeholder communication, and product delivery workflows; proactively identifies opportunities to integrate emerging technology into team practices and product capabilities.
• Digital Self-Care & Account Management – Experience delivering customer-facing self-service capabilities such as account management, billing, plan management, or care deflection within a mobile app or digital product environment.

Preferred

• Retail & Customer Experience – Understanding of customer-facing retail, digital, and mobile experiences, particularly within telecom or wireless self-care environments.

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes, may require up to 10% travel based on business needs.

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $130,900 - $236,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ354957&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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