Sr Channel Planning & Programs Manager | Labor Strategy

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Job Overview

This Senior Channel Planning & Strategy Manager role is a senior individual contributor responsible for driving the execution of workforce management programs and operational processes across T-Mobile’s retail footprint. This is not a people management role—but it requires someone who can lead through ownership, execution, and influence.
You’ll serve as the operational engine for labor programs—owning delivery, connecting cross-functional teams, and ensuring that no ball gets dropped. You’ll partner closely with the Sr Manager, Retail Operations to ensure program execution is tight, priorities are clear, and cross-functional partners are engaged.

Job Responsibilities:

This Role Is For You If...
•    You like being in the center of fast-moving work
•    You get things done without needing constant oversight
•    You’re a natural organizer who builds structure that others can follow
•    You lead through clarity, calm under pressure, and cross-functional influence

Program + Project Execution

• Run the day-to-day execution of labor-related programs
• Own workback plans, risk tracking, and follow-through—especially for initiatives with executive visibility
• Ensure stakeholders are clear on deliverables, timelines, and dependencies

Workforce Management Expertise

• Apply WFM fundamentals to guide decisions and prioritize work Pressure-test asks against headcount, earned hours, and forecast principles Serve as a thought partner to the Retail Labor Strategy team

Cross-Functional Leadership

• Lead cross-functional conversations without direct authority Partner with Analytics, Systems, Finance, HR, and Field Ops to connect execution with strategy Be the go-to person who keeps projects moving, blockers cleared, and teams aligned

Operational Rigor

• Build lightweight, repeatable structures that make execution smoother and more predictable Drive field intake and labor-related process documentation (e.g., SharePoint, RRP intake) Reduce one-off work by scaling repeatable solutions

Education and Work Experience:

• High School Diploma/GED (Required)
• 7+ years of experience in sales operations, strategy, and/or program management. Tech industry preferred. (Preferred)
• Retail/wireless sales/service experience a plus (Preferred)

• Strong project or program management skills—especially across distributed teams or functions (Preferred)
• Proven ability to juggle multiple initiatives without missing the details (Preferred)
• Comfort navigating ambiguity, shifting priorities, and fast decision-making (Preferred)
• Strong written and verbal communication (Preferred)
• High accountability (Preferred)

Knowledge, Skills and Abilities:

• Data Analysis Proven ability to analyze data from existing systems and multiple sources, consolidate results, create a comprehensive picture, and make/present informed recommendations (Required)
• Negotiation Excellent influencing and negotiation skills (Required)
• Project Management Strong project management, analysis, and execution skills -- resulting in track record of successful achievements. (Required)
• Problem Solving Demonstrated use of innovative yet analytical approaches to problem solving. (Required)
• Software Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.) (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $107,200 - $193,300

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ343332&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.