Client Support Manager

The Client Support Manager plays a crucial role in assisting the Client Relationship Manager in ensuring excellent customer service and fostering long-term relationships with clients. This position is responsible for providing administrative support and coordination to enhance client retention efforts, streamline processes, timely payment collections and improve overall client satisfaction.

About the role :

• Provide overall administrative support including but not limited to generating order forms, supporting on renewal notices, access support
• Cross-verification of invoices against order forms; ensure the accuracy of all billing details including the receipt and acknowledgement of invoices.
• Maintain up to date contact information
• Serve as a key point of contact for supporting client inquiries, ensuring prompt and courteous responses
• Identify opportunities to streamline administrative processes to enhance efficiency, collaborate with cross-functional teams like CRMs, Order Management and Credit Control/Collections teams to implement process improvements
• Support on collections: act as an Intermediary between CRM and Collections on outstanding invoices

About you :

• Bachelor's degree in business administration, marketing, or a related field (preferred)
• SAP experience is an added advantage.
• 3-6 Years of work experience.
• Proven experience in administrative support roles, customer relations
• Well-spoken and written communication skills
• Organized, proactive, detail-oriented and can work independently and collaboratively
• Proficiency in CRM software and MS Office Suite (Excel, PowerPoint)
• Customer-focused mindset and dedication to client satisfaction.

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What’s in it For You?

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Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

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