Account Manager
Thomson Reuters Ventures
We are seeking a Print Account Manager to serve as the primary contact, advocate, and growth driver for assigned customers, with a strong focus on expanding accounts and driving new business opportunities. In this role, you will proactively identify and capitalize on sales and upsell opportunities to support the company’s revenue growth targets, while optimizing production to meet/exceed cost, quality, and delivery targets.
About the Role:
In this opportunity as a Print Account Manager, you will:
Customer Relationship Management & Sales Growth: Proactively build and nurture internal/external customer relationships, drive sales initiatives by identifying needs and recommending solutions, and work with sales/marketing teams to develop account strategies and capture new business
Customer Communication & Support: Customer-facing relationships. Monitor job status, ensure deadlines are met, represent customer and manufacturing interests in decisions, and facilitate document/sample transfers between departments
Customer Feedback & Business Development: Capture and report customer feedback, identify upsell/cross-sell opportunities, provide quotes and negotiate pricing, and identify recurring problems with recommended solutions
Production Planning & Coordination: Perform Material Requirements Planning responsibilities, coordinate and verify specifications/materials/scheduling for jobs, and identify process requirements for production orders
SAP System Management: Forecast products in SAP aligned with sales projections, maintain material master data, create and release production orders with accurate details, and determine appropriate lot sizes
Process Improvement & Special Projects: Lead initiatives to improve workflow, systems, processes, and procedures that support business growth and operational efficiency
System Testing & Quality Assurance: Perform necessary system testing to ensure operational reliability and accuracy of production processes
Cross-Departmental Collaboration: Work closely with production and internal departments, serve as a resource to Production Account Coordinators, and support various production needs
Training & Facility Management: Lead manufacturing facility tours and train other tour guides to support business development activities
Flexible Production Support: Provide additional support for production needs as requested, including flex labor assistance and other operational requirements
About You:
You're a fit for the role of Commercial Print Account Manager if you have:
Strong customer-facing experience with proven track record in identifying growth opportunities, account management, and business development, preferably in printing or manufacturing industries
High-level proficiency in SAP and Microsoft applications, with knowledge of printing methods, equipment capabilities, and material requirements
Understanding of scheduling, forecasting processes, and manufacturing operations, ideally with experience as a production planner or scheduler in printing/manufacturing environments
Strong mathematical, analytical, and logic skills to support decision-making and problem-solving in technical and business contexts
Demonstrated ability to develop and maintain growth-oriented relationships with customers, with strong commitment to customer service and proven success in driving account expansion
Ability to build productive working relationships across production departments and with management teams to leverage manufacturing knowledge and cap
Bachelor's degree or equivalent experience in a related field, with preference for candidates having customer service or account representative experience in relevant industries
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
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