Technical Product Manager, CIAM

About the Role

In this role as a Technical Product Manager - CIAM, you will:

Lead discovery for CIAM use cases across products (B2C/B2B/hybrid):

• sign-up, sign-in, account recovery
• SSO, MFA / step-up authentication
• identity lifecycle (create, update, deactivate, delete)
• session/token management (as applicable)
• authorization patterns (roles/scopes/claims as applicable)
• consent and privacy preferences (where identity-related)

• Be the "voice of the customer" for identity experiences; balance security, usability, and conversion.
• Maintain a prioritized backlog (themes → epics → stories) and keep engineering unblocked.
• Write clear technical requirements and user stories (including edge cases, failure states, and non-functional needs).
• Partner closely with engineering and architecture on:
  • API design and integration patterns
  • dependencies with downstream systems (entitlements, billing, CRM, analytics, support tooling)
  • platform decisions (build vs buy, migration/deprecation, rollout strategy)
• Lead/participate in agile ceremonies and support execution with the scrum team.
• Coordinate releases and internal communications:
  • release notes, rollout plans, stakeholder updates, training/adoption materials
• Collaborate cross-functionally with Security, Privacy/Legal, Sales, Marketing, and Customer Support to gather feedback and refine priorities.
• Stay current on CIAM market trends, threats, and best practices; identify opportunities to improve capabilities and reduce risk.
• Shift Timing: 2pm IST to 11pm IST
• Work Mode: Hybrid

About You

You're a fit for the role of Technical Product Manager - CIAM, if your background includes:

• Bachelor's degree or equivalent experience.
• 6+ years as a Product Manager/Owner on web-based products and/or APIs and strong preference for experience with Identity & Access Management (IAM/CIAM)
• Demonstrated experience in enterprise product lifecycle management (discovery, delivery, launch, iteration).
• Experience leading and working with cross-functional agile/scrum teams.
• Strong communication and stakeholder management skills; able to explain complex identity concepts simply.
• Analytical mindset; comfortable using data and customer insights to drive decisions.
• History of effective collaboration with architects and engineers; able to produce clear, actionable user stories.
• Familiarity with OAuth 2.0 / OpenID Connect / SAML, SSO/MFA, token/session patterns.
• Experience with change management and legacy system migrations
• Exposure to privacy/consent and identity-related compliance requirements.

#LI-NR1

What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

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