News Infrastructure Technician

Reuters is looking for a News Infrastructure Technician to join our team in New York City and support the technology and workflows that power one of the world's leading news organizations.

In this client-facing role, you will provide critical technical support for Reuters' Editorial operations, working closely with journalists, production teams, engineers, and external partners to ensure reliable, high-quality news coverage and content delivery. 

Operating within a 24/7 follow-the-sun support model, you will combine strong technical expertise with a service-oriented mindset to resolve complex issues, support live news and event coverage, and drive operational excellence across the business. The role also offers opportunities to support major off-site events and productions through occasional travel.

About the Role  

In this opportunity as a News Infrastructure Technician, you will:  

• Manage day-to-day technical support activities and collaborate with internal and external resources to support Reuters news coverage and live events.

• Oversee key technologies and support broadcast delivery systems located in-house and at designated third-party colocation sites, while managing media distribution across multiple platforms for Reuters clients and subscribers.

• Partner with Reuters video producers, deputy editors, and external vendors to ensure seamless content production and timely delivery of media assets.

• Champion innovation, teamwork, and continuous improvement by promoting efficient media and broadcast workflows.

• Coordinate with internal engineering teams and third-party providers to troubleshoot and resolve equipment, platform, and workflow issues within required turnaround times.

• Maintain accurate operational documentation, including PC hardware asset records, standard operating procedures, knowledge-base articles, checklists, and incident reports.

• Represent the Editorial business in special projects, events, PC builds and hardware-refresh programs, employee onboarding, and local-area-network (LAN) support activities.

About You 

You’re a fit for the role of a News Infrastructure Technician if your background includes:  

• A results-driven mindset, strong sense of urgency, and the ability to succeed in a collaborative team environment.

• A proven record of delivering high-quality work on schedule in fast-paced, high-pressure settings.

• Knowledge and experience in broadcast engineering, including pre-production and post-production workflows.

• Excellent interpersonal, communication, and stakeholder-management skills.

• 5+ years of experience supporting PC and Mac desktop hardware, operating systems, and software applications, along with end-user IT support and engineering/broadcast delivery solutions.

The application deadline is Sunday, September 13th, 2026. Early applications are encouraged.

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What’s in it For You?

At Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Global Career: As a global company, we can offer a truly international career and progression opportunities.

• Learning & Development: On the job learning and coaching. We also have a dedicated training team focused on the continuous development of our journalists.

• Industry Competitive Benefits:  We offer competitive salary packages and market leading benefits including paid volunteering days.

• Perks: Work alongside Pulitzer Prize-winning journalists and a team who provide unmatched, award-winning coverage of the world’s most important stories.

About Reuters

Reuters is the world’s largest multimedia news provider. Founded in 1851, it is committed to the Trust Principles of independence, integrity and freedom from bias. With unmatched coverage in over 16 languages, and reaching billions of people worldwide every day, Reuters provides trusted intelligence that powers humans and machines to make smart decisions. It supplies business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers.

 

 

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $109,700 USD - $203,700 USD.

Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.


About Thomson Reuters

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com