Relationship Manager

The Relationship Manager position plays a critical role in supporting account executives and account managers and ensuring smooth customer operations. Their metrics reflect their efficiency, accuracy, and contribution to overall account management success to drive sales, upsells, cross sells, and renewals and provide exceptional customer service.​

We are looking for candidates that are fluent in English and Swedish.

About the Role:

In this opportunity you will:

• Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.​

• Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.​

• Track and manage all customer renewals, ensuring timely and accurate processing.​

• Prepare and send out quotes, contracts, and other necessary documentation.​

• Serve as a point of contact for customers regarding sales, renewal, and support inquiries.​

• Provide regular updates to the sales team and management on sales, renewal status and performance metrics

• Communicate with customers regarding upcoming renewals, addressing any questions or concerns.​

• Analyze customer data to identify trends and opportunities for improvement

• Maintain and update customer information in the CRM system​

About You:

You're a fit for the role if you have:

• ​3+ years experience in account management, retention & renewals, sales, or a related field.

• Excellent communication and interpersonal skills. 

• Proficiency in CRM software and sales tools, driving utilization of tools and process training 

• Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.​

• Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implement.

• Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.​

• Strong organizational skills with the ability to manage multiple tasks and deadlines.​

• Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio.​

• Ability to work effectively with cross-functional teams. 

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What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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