Senior Director, UX Design and Research
Thomson Reuters VenturesSenior Director, UX Design and Research
Role Summary:
Thomson Reuters is seeking a Senior Director of UX Design and Research to lead our Tax & Accounting (TAAP) and Corporate Tax & Trade (CT&T) Product Families. In this role, you will lead multiple managers across product design teams comprising designers, researchers, content designers, and accessibility specialists. You will drive our AI product transformation across complex applications and problem spaces, partnering with segment product leadership, engineering executives, and senior stakeholders to deliver experiences that empower our customers—from small entrepreneurs to large corporations and government clients across the globe—to confidently navigate their most complex challenges.
As a Senior Director of UX Design and Research, you will set segment-level design strategy aligned to multi-year business goals, drive resource allocation across products including acquisition integration, and be accountable for segment design maturity and capability building. You will shape how AI-powered experiences balance innovation with responsible design practices while driving measurable business impact across your segment portfolio.
About the Role:
In this role as Senior Director of UX Design and Research, you will:
Segment-Level Strategy & Vision
- Drive segment-level design strategy aligned to multi-year business goals, defining strategic themes that guide annual investment priorities
- Articulate how design capabilities enable competitive advantage and shape segment roadmap by identifying high-value experience improvements
- Partner with segment President and business leaders to set segment experience vision that drives measurable business outcomes
- Lead the design of AI-powered experiences including agentic workflows, generative interactions, and human-in-the-loop systems across your segment
- Establish design standards for AI patterns, prompt design guidelines, evaluation criteria, and responsible AI practices across segment
About You:
You are a fit for this role, if you have:
Leadership & Organizational Development
- Lead multiple managers across entire business segment portfolio spanning design, research, content design, and accessibility disciplines
- Develop managers into strong people leaders who can coach and develop their own teams independently
- Set talent strategy for segment including hiring plans, succession planning, and leadership development programs with multiple ready-now successors for each manager role
- Build diverse leadership pipeline with intentional development investments including executive coaching, rotational assignments, and stretch projects
- Create segment culture aligned to organizational values through visible leadership and accountability with strong manager effectiveness and retention
Operational Excellence & Scale
- Optimize segment operations for scale and quality, designing operating model that balances autonomy and alignment across multiple teams
- Implement segment-wide metrics tied to business outcomes with regular reviews including customer satisfaction, time-to-market, design system adoption, and team effectiveness
- Ensure consistent quality standards while enabling team flexibility through governance model and design system
- Drive resource allocation across products including multiple annual acquisition integrations
- Drive continuous improvement culture with measurable impact in team effectiveness scores
AI & Innovation Leadership
- Partner with data science and engineering leadership to shape AI model requirements and align system behaviors with user needs at scale
- Translate model behaviors, data inputs, and system limitations into coherent UX patterns that drive user trust and adoption across segment
- Establish segment AI design capabilities and standards, ensuring teams can design transparency moments, safety guardrails, override options, and recovery states
- Drive responsible AI practices including transparency, fairness, bias mitigation, and user empowerment across all segment products
Executive Influence & Stakeholder Management
- Influence segment executive team and cross-segment peers through strategic partnership and thought leadership
- Partner with segment leaders on strategic initiatives, presenting design impact regularly to executive leadership
- Evangelize design value in executive forums and board updates, connecting design to business outcomes and competitive advantage
- Broker cross-segment collaboration on enterprise customer needs and shared platform initiatives
- Mentor design leaders across organization and serve as design advocate at executive level
Customer-Centric Strategy
- Drive customer-centric strategy across segment by synthesizing customer insights to identify systemic issues and opportunities affecting multiple products
- Shape segment strategy based on deep customer understanding from research, account reviews, and executive relationships
- Serve as credible customer voice with segment executives and key accounts, presenting insights regularly to leadership team
- Ensure segment teams have access to customer insights and research capabilities with appropriate annual budget for research tools, studies, and staff
- Establish segment customer satisfaction goals with accountability through regular reviews
- Represent segment in customer advisory boards with strategic accounts and strategic account reviews
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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