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Director, Segment Communications
Thomson ReutersCanada, Toronto, Ontario
Apply Director, Segment Communications
Our purpose at Thomson Reuters, is to Inform the Way forward. Together with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our people, products and customers turn this purpose into action every day and create meaningful positive impact on communities around the world.
We seek a seasoned, agile, and forward-thinking communications professional to elevate our segment / commercial communications. As the single point of contact for segment leaders, you will develop and deliver a coherent and compelling strategy across internal and external communications. You will articulate segment achievements and business strategies, enhancing our brand’s market standing and colleague engagement across new and existing channels and audiences.
In this strategic role, you must collaborate effectively with strategy, marketing, product, engineering, and HR teams to drive unified, impactful messaging. As a single point of contact for communications with segment leaders, your advanced relationship management skills will build trust and commitment from stakeholders.
Regular media engagements are integral to this high-visibility role. You will manage relationships with business and technology journalists, including Reuters, and leverage an established network of media contacts in the technology sector to make an immediate impact.
The ideal candidate will navigate complex challenges and articulate clear, engaging solutions. Experience in commercial, executive, or business segment communications within the technology sector is essential, with a preference for familiarity with publicly listed companies.
Experience working technology company within a highly matrixed environment, and closely with senior executives is crucial.
About the Role
In this opportunity as Director, Segment Communications, you will:
Acting as single point of contact you will lead our internal and external communications strategy for our Legal Professionals business segment.
As a strategic part of the segment leadership team, you will engage directly with the segment president on major business moments, announcements and thought leadership opportunities.
Function as a trusted advisor to senior executives, offering high-level strategic counsel on all matters related to communications including messaging, cadence and media handling
For external communications (50% of role), develop and execute a communications strategy and best practices including organizing speaking opportunities, developing a dedicated and bespoke media engagement strategy, social media strategy, developing messaging and speaker notes, and proactively securing strategic media coverage.
This role attracts two direct reports, Manager, Media Relations and Manager Influencer relations – both dedicated to the legal tech space.
For internal communications (50% of role), develop a communications strategy and processes for communicating both to segment colleagues and out to the enterprise. Support for this will be provided by dotted line / matrix model from an internal communications partner.
Deliver a program of market leading customer storytelling opportunities sharing customer impact stories, testimonials and wins across our internal and external channels for all audiences.
Partner with various teams to understand product moments (major and minor) and weave these stories into segment narratives to support the commercial success of the business.
Keep a finger on the pulse of industry trends, competitor moves, and regulatory shifts to offer timely advice and adjustments to the segment communications strategy.
Support the segment and communications team in crisis communications, being part of a roster of cover (including out of hours) that includes incidents that hold reputational risk for the business.
About You
You're a fit for the role of Director, Segment Communications if you have:
Experience working technology company within a highly matrixed environment.
Proven experience (8+ years) in commercial and executive communication or corporate communications within a matrixed environment for a publicly traded global and/or technology company.
Excellent written and verbal communications skills, with the ability to distill complex financial information into clear and compelling messages for various audiences.
Deep knowledge of and excellent relationships with top-tier media contacts, skilled media relations capabilities with the ability to lead media outreach programs at a senior executive level.
Good experience of internal comms strategy and planning.
Experience of developing and maintaining proactive relationships at a C-suite level colleagues.
Strong leadership skills with the ability to collaborate and build consensus effectively across functions and with senior executives.
Exceptional attention to detail and the ability to manage multiple, competing priorities in a fast-paced environment.
KPIs
Works within and delivers work within the TR values framework.
Supports the team to meet KPIs set by communications leaders in line with the OKRs.
Delivers exceptional quality work in the support of leaders in order to meet needs of the commercial ambitions of the business.
Please note: This role is hybrid and requires you to work from one of our offices for a minimum of 3 days a week, with a requirement for some business travel.
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Replacement: This position is open due to an existing vacancy to support our evolving business needs.
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For Ontario, Canada, the base compensation range for this role is $155,000 CAD - $205,000 CAD.

Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com