Support Specialist - (BDR / Marketing)
Thomson ReutersAre you passionate about working with systems and processes to help drive business growth? Do you enjoy solving problems, improving workflows, and supporting high-performing teams?
We’re looking for a Support Specialist to join our team. In this role, you’ll help ensure our systems and processes run smoothly, enabling our Business Development Representatives (BDRs) to efficiently engage with leads and deliver results.
You’ll play a key role in maintaining and improving the tools and workflows that support lead delivery, working across platforms like Salesforce and Outreach while contributing to process improvements and automation initiatives.
About the Role
As a Support Specialist on our Lead Enablement team, you will:
Support Operational Processes & Systems
- Support Salesforce and related tools used by BDRs
- Assist with lead routing and workflows to ensure leads are delivered accurately
- Monitor system performance and identify issues impacting lead flow
- Complete operational requests within defined SLAs
- Create and maintain job aids and process documentation
Troubleshoot & Resolve Issues
- Investigate and resolve system and process issues impacting the business
- Partner with internal teams to identify root causes and implement solutions
- Escalate more complex issues when needed, ensuring timely resolution
Improve Processes & Support Automation
- Identify opportunities to improve processes and reduce manual work
- Assist in building and maintaining automation workflows (e.g., ticketing processes, system updates)
- Support updates to workflows as business needs evolve
About You
You’re a strong fit for this role if you:
- Enjoy working with systems, data, and processes
- Are detail-oriented and take pride in getting things right
- Like solving problems and identifying better ways of working
- Can manage multiple priorities in a fast-paced environment
- Communicate clearly and work well with cross-functional teams
Skills & Experience
- Bachelor’s degree or equivalent experience
- 1–3+ years of experience working with CRM platforms (Salesforce preferred)
- Familiarity with sales engagement tools (e.g., Outreach, High Velocity Sales or similar preferred)
- Strong problem-solving and analytical skills
- Highly organized with strong attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Experience supporting operational workflows, data quality, or systems administration
- Exposure to process improvement or automation tools is a plus
What You’ll Deliver
- Accurate and reliable lead data across systems
- Efficient execution of workflows and operational processes
- Timely resolution of system and process issues
- Clear, up-to-date documentation and job aids
- Contributions to continuous improvement and operational efficiency
Why This Role Matters
This role is essential to ensuring our marketing and sales teams can operate efficiently and effectively. By supporting systems, improving processes, and maintaining data quality, you’ll directly contribute to better lead outcomes and overall business performance.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com