Renewals Business Partner

As a Renewals Business Partner, you will act as the central coordination point for price uplift activities within your business division. This includes engagement with key stakeholders around pricing strategy, management of customer communications and overseeing the accurate implementation in our billing systems. You will also be accountable to drive improvements, automation and standardization across key renewals processes.

Day-to-day, you will:

• Price Uplift Coordination: Serve as the central coordination point for all price uplift activities across software companies, supporting leadership pricing decisions

• Project Management: Manage a pipeline of all price uplift activities to ensure visibility and close control of tasks, mitigation of risks, issues and dependencies.

• Customer Cohort Analysis: Manage customer data and assist stakeholders in implementing strategic pricing decisions across different customer cohorts.

• Systems Execution: Execute and implement approved price uplift changes within finance systems, leveraging support from the Renewals Operations team.

• Customer Communications: Coordinate and ensure all customers receive timely price uplift communications, working closely with Marketing to deliver approved messaging on schedule.

• Process Improvement: Lead operational process changes and automation initiatives across price uplift and customer cancellation workflows

• Portal Operations: Oversee renewals portal operations and subsequent customer order processing for orders that impact price uplift

• Team Enablement: Support Renewals Operations teams by providing clear playbooks for handling core renewals processes and customer queries

• Query Management: Track and coordinate customer price uplift and renewals queries through relevant support functions to ensure swift resolution and identify opportunities to improve customer tNPS scores

• Data Quality: Conduct data review and reconciliations to prevent incorrect invoices, minimize customer complaints, and reduce credit notes

• Reporting Support: Develop price uplift reporting capability and prepare periodic analysis for decision-makers and internal stakeholders

• Process Documentation: Work with regional counterparts to document and implement standardized global processes and roles & responsibilities

• Integration Support: Represent Finance Renewals operations on integration projects for acquired businesses to ensure smooth onboarding of customer data into core Renewals systems and processes

As a well-rounded Renewals Business Partner your skills and experiences likely include:

• Bachelor’s degree in finance, business, or related field

• Min 8 years of working experience with 5+ years’ experience in finance, renewals, or revenue operations

• Strong analytical skills with experience in customer cohort analysis and pricing strategies

• Proven track record in process optimization and automation implementation

• Experience using CRM and ERP systems.

• Excellent stakeholder management and cross-functional collaboration abilities

• Strong project management skills with ability to drive change across multiple stakeholder groups.

• Knowledge of contract management and revenue recognition principles

• Intermediate Excel skills and experience with reporting tools and dashboards

• Proven ability to present and communicate to audiences including senior leaders.

• Experience working in multi-regional or global organizations preferred