Associate Product Manager
The Access GroupWe’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.
About you:
We’re looking for a proactive, detail-oriented Associate Product Manager to join our KL team. In this role, you’ll own the product backlog and work closely with customers, stakeholders, and engineers to turn complex customer‑management challenges into simple, effective software. You’ll help shape features that support thousands of businesses in optimising their customer relationships and sales operations.
This role suits someone with a solid foundation in product ownership who’s ready to deepen their expertise in contact management, sales pipeline optimisation, and customer engagement while strengthening agile and stakeholder‑management skills. Success means delivering software that makes CRM smoother, more effective, and more profitable—while contributing to a team that values collaboration, innovation, and continuous improvement.
Day-to-day, you will:
Gather feedback through meetings, beta testing, support calls, portals, and showcase upcoming features.
Define ADO tickets, prioritize requests, maintain the roadmap in Aha!, and support timely releases.
Lead release reviews, align with stakeholders, prepare business cases, and ensure accurate documentation.
Drive stakeholder alignment on roadmap goals and evaluate new initiatives with feasibility and cost-benefit analysis.
Key performance indicators:
Deliver features boost satisfaction, utilization, and retention while reducing support tickets.
Shorten development cycles and improve sprint velocity through clear requirements and strong collaboration.
Drive CRM capability adoption, enhance NPS, and support customer expansion with valuable releases.
Advance personal skills in product ownership and deepen CRM domain knowledge.
Your skills and experiences might also include:
3+ years in product ownership/analysis (B2B software preferred) with a relevant degree.
Strong in agile, user story writing, requirements gathering, and proficient with Jira/Confluence plus data analysis.
Understanding of CRM systems, sales processes, and customer management workflows.
Excellent communication, analytical mindset, detail orientation, and customer‑focused approach in fast‑paced environments.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.