Credit Controller

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:

The Credit Controller is responsible for managing the company's credit and collections processes. This role is pivotal in ensuring timely payments from clients, maintaining healthy cash flow, and minimizing the risk of bad debts. By liaising with clients and internal teams, the Credit Controller helps resolve account/payment related issues, enhances customer satisfaction, and contributes to the overall financial health of the organization. Please note that this role required to follow Australia Business Hours and observing Australia Public Holidays.

Day-to-day, you will:

• Engage with customers regarding overdue payments through calls and emails to ensure timely settlement of outstanding balances

• Proactively identify, investigate, and resolve billing or payment disputes in line with Access Group standards.

• Collaborate cross-functionally with internal teams (Sales, Finance, Customer Success, Support) and external partners (Debt Collection Agencies) to resolve complex account issues.

• Execute structured dunning activities, including following up with overdue clients, handling credit notes, and coordinating liquidation or delinquency claims.

• Implement effective collection and recovery strategies to minimize bad debt risk and improve cash flow.

• Review and record daily cash receipts and collections accurately and timely to ensure unallocated cash is reconciled. Record and reconcile daily cash receipts promptly to ensure accurate allocation and minimal unallocated balances.

• Generate and analyze debtor reports to support stakeholder reviews and drive systematic cash collection.

• Monitor key metrics such as cash collection performance, DSO, and aged debt (particularly >90 days), ensuring regular progress updates to the Team Lead/Manager.

• Support Global Collection initiatives, including system and process improvements, as well as automation/AI.

• Maintain comprehensive documentation of aged invoice collection actions to ensure consistency, compliance, and contribute to reducing Days Sales Outstanding (DSO).

• Provide regular AR status updates to the Team Lead/Manager and handle ad hoc assignments and/or project as required.
   

​Key performance indicators:

• Achievement of monthly cash collection target

• Successful resolution of queried (disputed) debt.

• Reduction in debtor aging in day (DSO)

• Accuracy and timeliness of financial reporting and account reconciliations.

• Effective process improvements and automation implementation.

• Compliance with company policies and procedures.

Your skills and experiences might also include: 

• Fluency in written and spoken English.

• University degree in Finance or Business Administration.

• Good knowledge of MS Office and Excel.

• Experience in collections/accounts receivable or customer service (advantageous).

• Good communication skills.

• Customer service orientation and attention to detail.

• Knowledge of Dimension, Salesforce and Focal point (advantageous).

• Personal drive and accountability for great performance.

• Outcome and target-focused, oriented towards results delivery.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.