Premier Customer Success Manager

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? 

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. 

About you: 

In this Premier Customer Success Manager role, you’ll enjoy helping customers get real value from the software they use every day. You’re naturally customer-centric and curious about how technology can make work simpler and more effective. You build strong, trusted relationships and feel comfortable working with everyone from day-to-day users through to senior leaders. You’re commercially aware, solution focused and confident, showing customers how Access software supports their goals, while also being a clear voice for your customers inside Access.

This role is a fixed term position through to the end of February 2027.

Day-to-day, you will: 

• Look after a portfolio of key customers, making sure they’re getting value from their Access solutions and meeting their contract commitments, including Customer Success Plans (CSP’s).
• Build trusted relationships with customer stakeholders, including senior leaders, and act as their advisor on best practice, product roadmap and adoption.
• Spot risks and opportunities early, manage churn, renewals and retention and work with internal teams to improve customer experience.
• Run regular reviews, reports, help facilitate workshops and webinars to track progress, gather feedback such as Net Promoter Score (NPS) and identify opportunities for growth and expansion.

Your skills and experiences might also include:  

• Experience in Customer Success or Account-focused roles, with a strong understanding of customer needs and business outcomes.
• Confidence analysing product usage data and turning insights into clear actions for customers and internal teams.
• Strong commercial awareness, with the ability to have constructive conversations about renewals and expansion and value.
• Experience presenting to customers, including running meetings, reviews or webinars, and handling challenging conversations calmly and professionally.

What are we all about? 

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.