Associate Customer Success Manager – 12-month contract

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have two charity days allocated to support a cause that matters to you.

About you:

You enjoy helping customers get real value from the products they use. You’re comfortable working at pace, managing multiple customer interactions, and using clear, simple communication to solve problems.

You like working in a structured environment where you can prioritise tasks and respond to customer needs quickly. You’re confident using data and customer signals to guide your actions, and you know when to take ownership and when to raise something for support.

You’re motivated by making things easier for customers — whether that’s resolving an issue, improving how they use a product, or guiding them to the right resources at the right time.

Day-to-day, you will:

• Respond to customer requests and system-generated tasks through a shared queue, prioritising based on urgency and customer health indicators. 
• Support customers through onboarding and beyond, helping them overcome adoption barriers and get the most from our products. 
• Deliver structured customer interactions such as check-ins and ongoing communications to drive engagement and product usage. 
• Work closely with support and product teams to resolve issues, while keeping customers informed and ensuring a smooth experience throughout.

Your skills and experiences might also include:

• Experience working in a customer success or support environment, ideally within software or a SaaS (software as a service) business. 
• Strong organisational skills with the ability to manage a high volume of tasks and prioritise effectively. 
• Confidence using customer relationship management (CRM) systems and handling case-based workflows. 
• Clear and confident communication skills, with a focus on creating simple, helpful customer interactions.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.