Operations Manager

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

As an Operations Manager, you will be responsible for managing the day to day operations, rosters, performance and
continual improvement of a Cloud Engineering team based in Kuala Lumpur. This team operates 24X7 and perform a
critical role in aspects of running The Access Groups could platform globally.
You will work closely with teams in APAC and EMEA on all aspects of running the platform and on-boarding new
products and services into run operations.

Key accountabilities and responsibilities:

• Team and Performance Development: Responsible for managing team performance and career development.
• Mentoring all team members to ensure a well-rounded, world-class organization.
• Operations Management: Ensure that all shifts are adequately covered to meet the needs of the business and
• continually improve shift allocations in line with business requirements.
• Operational Excellence: Upholding and driving operational excellence globally. Implementing best practices with a
• customer-focused approach. Identifying and owning local and global initiatives to optimize operational teams.
• Recruiting and Hiring: Contributing to recruitment efforts

Skills, knowledge, experience & qualifications:

• Proven experience in people and operations management within a fast-paced IT environment working with global
• teams.
• Strong knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices.
• Excellent analytical and problem-solving skills, with the ability to identify root causes and develop effective
• solutions.
• Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and
• stakeholders at all levels.
• Familiarity with IT operations and platform components (e.g.,Windows Server, SQL Server, Deployment
• Automation, Citrix, etc.).
• Familiarity with Infrastructure, Networking, Data Centres and Capacity Management.
• Familiarity with Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Hashi, CloudFlare
• and FinOps.

NOTE: This is a shift and on-call rotation role. You will be required to work on a rotation shift which will require you to
be in the office and on-call from home.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.