Principal Renewal Account Manager

About the role

Paytronix, an Access company, manages loyalty, guest engagement, and online ordering programs for some of the most recognizable restaurant and convenience brands in North America. As we build out a dedicated renewals function across our Hospitality Americas portfolio, the Principal Renewal Account Manager leads the most complex, highest-value renewal relationships in the business.

This role owns enterprise accounts in the $250K–$2M+ ARR range — deals that involve multiple decision-makers, PE or institutional ownership structures, and multi-year commercial terms. You lead C-suite conversations independently, build business cases that withstand CFO scrutiny, negotiate on price and contract structure, and drive renewals to close.

You also make the team around you better. As the most senior practitioner on the RAM team, you serve as the primary escalation point and deal coach for Senior RAMs, act as deputy to the Head of Digital CS & Retention, and own the development of the playbooks and processes the team runs on.

If you are ready to own the most commercially demanding accounts in the portfolio and raise the floor for everyone working alongside you, this role is built for you.

About you:

You’re someone who thrives on ownership. You’re confident leading high-value, complex commercial conversations and know how to balance strong negotiation with long-term customer relationships. You’re comfortable working at executive level and can guide discussions with clarity and purpose.

You enjoy helping others succeed too. You naturally share your knowledge, support your team, and step in when things get complicated. You’re motivated by improving how things work — not just closing deals, but making them easier and more consistent for everyone.

Day-to-day, you will:

• Lead strategic renewal conversations for high-value customer accounts, working directly with senior stakeholders to agree commercial terms and close contracts.

• Build clear, practical business cases that focus on outcomes like revenue, cost and risk, helping customers make confident decisions.

• Shape negotiation strategies around pricing, contract terms and structure, making sure you protect value while strengthening relationships.

• Support the wider team by acting as an escalation point, coaching colleagues and helping improve how renewals are managed across the business.

Your skills and experiences might also include:

• 8+ years of demonstrated success in a renewals, account management, or commercial customer success capacity with a strong track record of negotiating and closing complex contracts.

• Exceptional negotiation and objection handling skills — value-based contract conversations at the CXO level, including CFOs and CROs.

• Demonstrated experience carrying deals in the $500K–$2M+ ARR range with multiple decision-makers, not just supporting someone else's relationship.

• Experience using Salesforce to manage pipelines, track renewals and support accurate forecasting.

• An interest in improving processes and creating simple, repeatable ways of working that help teams perform at their best.