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Customer Experience Ambassador
The Access GroupTimisoara
Apply We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have two charity days allocated to support a cause that matters to you.
About you:
You enjoy helping people get the most out of software and take pride in delivering a great customer experience. You like solving problems and turning complex ideas into simple, clear solutions. You’re curious, quick to learn and comfortable working in a fast-moving environment. Most of all, you care about doing the right thing for the customer and your team.
Day-to-day, you will:
• Provide friendly, high-quality support to customers via chat, phone and email.
• Resolve customer queries within agreed service level agreements (SLAs), helping them get the best from our software.
• Keep accurate records in our case management system, making sure issues are logged, updated and escalated when needed.
• Spot trends in customer queries and suggest improvements, including updating knowledge base articles and promoting our Customer Success Portal.
• Resolve customer queries within agreed service level agreements (SLAs), helping them get the best from our software.
• Keep accurate records in our case management system, making sure issues are logged, updated and escalated when needed.
• Spot trends in customer queries and suggest improvements, including updating knowledge base articles and promoting our Customer Success Portal.
Your skills and experiences might also include:
• Experience in customer support, service or a similar role, ideally within a software or technology environment.
• Ability to understand technical concepts quickly and explain them in a simple, clear way.
• Strong communication skills, with a calm and positive approach when handling challenging situations.
• Good organisation skills, with the ability to manage your time and adapt to changing priorities.
• Ability to understand technical concepts quickly and explain them in a simple, clear way.
• Strong communication skills, with a calm and positive approach when handling challenging situations.
• Good organisation skills, with the ability to manage your time and adapt to changing priorities.
What are we all about?
The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.
With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.
We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?
Let’s make a difference together.
Love Work. Love Life. Be You.
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