ITSM Tooling Engineer

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you:  

You enjoy making IT service management tools work smoothly for everyone. You are comfortable working with enterprise IT service management (ITSM) platforms and you like turning service processes into something clear, simple and automated. You are confident working with data, building integrations and solving technical problems, but you are just as happy talking to service desk colleagues and stakeholders to understand what they really need. You are curious, proactive and you like seeing the impact of your work in better service, clearer reporting and a more stable toolset.

Day-to-day, you will:  

• Manage and configure our ITSM platform so it supports our service processes, workflows and automations in a simple and reliable way.
• Build, maintain and improve integrations and application programming interfaces (APIs), including REST APIs, to connect the ITSM tool with other internal systems.
• Work closely with service desk and service management teams, as well as third party partners, to understand their needs and turn them into practical tooling solutions.
• Create and maintain reporting and dashboards so stakeholders can clearly see key performance indicators (KPIs), service level agreements (SLAs), trends and volumes.

Your skills and experiences might also include:   

• Experience working with ITSM tools, configuration management databases (CMDBs) and monitoring platforms in an enterprise environment.
• Experience using programming languages such as Python, JavaScript, Java or .NET to support automation and integration work.
• Experience with data and analytics tools, such as data visualisation platforms and data warehouse or data lake technologies.
• Experience working with identity management and collaboration tools, such as Microsoft Entra, integration platforms like Power Automate and project teams spread across different locations.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.