Regional Account Manager, EAST

Key Responsibilities: 

• Lead and mentor a team of Clinical Account Associates in the execution of their duties to gain, retain, and support clients as part of the customer success organization.

• Collaborate with the Customer Success leadership to ensure comprehensive support, including sample and order tracking, and to escalate and resolve issues efficiently.

• Oversee the onboarding process for new clients, ensuring best practices are followed and partnerships with sales representatives are leveraged.

• Collaborate with sales to identify and capitalize on opportunities for Tempus's algorithmic tests and add-ons.

• Drive initiatives to improve workflow efficiencies and support care teams with effective ordering methods and workflows.

• Analyze highest opportunities for retention in areas and coach teams to improve care teams workflow, in turn improving pTaT and customer experience. 

• Promote the adoption of online ordering through Tempus Hub and EMR integrations among the client base.

• Conduct competitive analysis and collect feedback from accounts and sales representatives to continuously improve the Tempus experience.

• Build and maintain strong client relationships through on-site support and regular, proactive communication.

Qualifications:

• Bachelor's degree in Biology, Life Science, Business, Healthcare Administration, or a related field; Master's degree preferred.

• 5+ years of experience in account management or sales within the healthcare or biotechnology industry, with at least 2 years in a leadership role.

• Demonstrated success in client retention and account growth.

• In-depth knowledge of healthcare data, AI applications, and the competitive landscape.

• Exceptional communication, negotiation, and presentation skills.

• Travel as needed for client engagement and team support