Process Manager, Lab Operations

We are looking for a Process Manager who will work with cross-functional teams to support new assay launches and process improvement projects across our clinical testing business.

Key Responsibilities:

• Develop a deep understanding of lab systems and workflows, utilized across the testing pipeline. 

• Lead user acceptance testing (UAT) and help coordinate launch activities for internal tools and clinical tests.

• Collect and document business and technical needs for software tools and operational procedures.

• Work closely with engineering and product teams and provide input in the scoping and building of requirements, in support of internal operations and test delivery.

• Assist in project tracking and status reporting, including timelines, and stakeholder communication.

• Investigate product and process issues, perform root cause analysis, assess impact of the issue and escalate to leadership.

• Other duties as assigned

Qualifications:

• Bachelor’s degree required 

• 3+ years of relevant experience

• Excellent communication skills

• Comfortable working in a fast-paced, dynamic environment and adapting to shifting priorities.

• Tech-savvy and comfortable learning and integrating new forms of technology with a steep ramp-up period

• Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy

• Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks