Administration Expert Medical Opinion (International)

Teladoc Health International is the world's leading brand in virtual healthcare. Our services span the entire spectrum of healthcare needs, from simple to complex. We connect our users with primary, mental health and expert care.

The Administration EMO will provide administrative and operational support to the Expert Medical Opinion (EMO) team, ensuring the correct reception, coordination and follow-up of cases. The role will act as a key link between Case Managers, Experts, insurance companies, patients and internal teams, while also supporting data management, expert coordination, billing and payment processes.

Role & Responsibilities

• Manage incoming requests (calls, emails, apps/portal etc.) requesting Teladoc Services and create, assign and follow up on EMO cases.
• Collect and verify the required patient information and service eligibility.
• Support in the coordination of communications between Case Managers, Medical Experts, physicians, insurance companies, and if necessary, customers to gather information.
• Liaise with Medical Experts to support case resolution and ensure deadlines and SLAs are met.
• Coordinate with the Finance team regarding payment-related matters.
• Support communication between patients, physicians and other stakeholders.
• Assist with incidents and contact customers when additional information is required.
• Maintain accurate and up-to-date case information in the relevant systems.
• Review quality feedback and escalate cases when necessary.
• Follow internal procedures, client requirements and Teladoc Health policies and standards.

Requirements:

• Bachelor's degree or equivalent.
• Experience in administration, operations or coordination, preferably in healthcare.
• Fluent in English. Knowledge of additional languages is a plus.
• Highly organized, detail-oriented and able to prioritize multiple tasks and deadlines.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with different stakeholders.
• Dynamism & adaptability · Problem-solving · Customer orientation ·  Priority & time management · Proactivity · Teamwork & collaboration

Conditions:

• Full-time position, Monday to Friday.
• Fixed-term contract: initially mornings (7am–3pm) and then afternoons (3pm–10pm)
• Hybrid work in our offices located at Calle Via Augusta 252, 08017 Barcelona.
• Initial and ongoing training.
• Prospect of continuity and possibility of developing yourself in the world's leading company in healthcare services.
• Salary: aprox. €22,700 gross per year

For a more detailed look at our company and values, visit our website at https://www.teladochealth.com/

*At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national