Project Engagement Manager - SaaS

Summary:

Manage and deliver strategic customer engagements by aligning execution with customer goals and internal capabilities. Coordinate cross-functional teams, oversee program execution, and ensure customer satisfaction through clear communication, risk mitigation, and value delivery.

Duties & Responsibilities:

• Manages the planning and execution of customer-facing engagements, ensuring successful delivery against agreed timelines and objectives.
• Acts as the primary liaison between customers and internal teams throughout the engagement lifecycle.
• Coordinates cross-functional delivery efforts across Product, Engineering, Customer Success, and Services.
• Tracks engagement health, risks, milestones, and deliverables, ensuring transparency and alignment.
• Supports executive briefings, status reporting, and change management throughout engagements.
• Collaborates with internal stakeholders to identify growth opportunities and support long-term client success.
• Contributes to best practices, templates, and methodologies used in customer engagement management.

Qualifications:

• 6–8 years of experience in customer-facing roles, such as engagement management, program delivery, or consulting
• Proven experience coordinating cross-functional programs or enterprise customer engagements
• Bachelor’s degree in Business, Communications, or related field
• Strong planning, communication, and risk management skills
• Familiarity with CRM and delivery tools such as Salesforce, Asana, Smartsheet, or Jira
• Experience in SaaS, technology, or enterprise delivery environments preferred
• PMP, CSM, or other certifications are a plus

Perks & Benefits: 

• Competitive compensation and generous stock options    
• 100% employer-paid top-of-the-line medical, dental and vision coverage   
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper     
• Work on the latest and coolest technologies – everything is home-grown and built ground-up    
• A dynamic work environment with a strong sense of community and collaboration    
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy    
• Exciting opportunities for career growth and development    

Current Tekion Employees – Please apply via Greenhouse Internal Job Board