Analyst IV (Canadian Credit Cards)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD General

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As a Senior Analyst on the Card Operation and Project Support team within Canadian Credit Cards and Personal Lending, your primary responsibility will be to liaise with business partners to conduct effective discussions on process requirements, design, and priority to ensure timely and accurate project support. You will also play a key role in supporting various business units with data analysis to support strategic initiatives and business operations. You will have exciting opportunity to lead the implementation of initiatives in support of overall business/function strategy.  

Department Overview:

Canadian Credit Cards is the largest dual issuer of Visa and MasterCard Products and holds the position of #1 market share in Canada.  TD Consumer and Business credit cards are distributed nationally, leveraging our retail network direct responses and key co-brand partnerships including Aeroplan, Amazon and Air Canada.

The Card Operations and Project Support team provides high quality account level data to assist with business operations, fulfilment support, and decisions related to strategic initiatives within the Canadian Credit Cards business (TD & MBNA).

Data Support: Provide subject matter expertise and recommendations on data and business requirements to ensure the desired objectives for projects are achieved. Support Product Owners by providing account level data based on requirements to support new projects scoping, implementation, and process verification.  Provide treadmill reporting to support operations processing.

Fulfillment Support: Provide guidance to business partners to finalize criteria and design most efficient fulfilment methods. Provide support for account updates via standard batch interface and other supported methods.

Job Requirements:

As a Senior Analyst, reporting to the Manager of Card Operations and Project Support team, the primary accountabilities of the role are:

• Work in a consultative role to provide "value-added" insights in the form of analysis, interpretation, and advice for campaign fulfilment process

• Provide consultation for Business partners regarding complex data requirements and design solutions for data retrieval to best meet the needs of the business in an effective manner

• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the business

• Maintain expert knowledge of all main data sources for the data used within business unit and ability to effectively utilize these data sources for reporting purposes

• Participate in knowledge transfer within the team and conduct secondary reviews

• Participate fully as a member of the team, participate/assist in departmental committees providing insight and recommendations, and contribute to a positive work environment

• Willingness to broaden and increase knowledge of new reporting tools and systems

Qualifications / Skills / Experience:  

• Demonstrated proficiency in SQL, Python and Cloud computing programming

• Excellent analytical and problem-solving skills

• Experience with TD Credit Card, MBNA Credit Card, Personal Lending and/or other line of business data

• Ability to work and research data requests independently while sharing best practices and knowledge with colleagues

• Superior time management skills, ability to manage multiple projects with competing priorities within aggressive timelines

• Ability to quickly understand, acquire and apply new technical skills and apply those understandings to diverse requirements and cross-relational problems and solutions

• Innovative, results oriented and conceptual thinker

• Observed leadership abilities and desire to assume responsibility for deliverables

• Flexibility to adapt and manage within a dynamic and fast-paced environment

• Excellent verbal and written communication skills and ability to develop strong relationships with peers, internal and external business partners

Additional Skills:

• Knowledge of TSYS TS2 and CIF is an asset

• Experience with the Mainframe environment is an asset

• Experience with the Enterprise Data Warehouse (CAEDW) is an asset

• Experience in Microsoft Word, PowerPoint and Access is an asset

• Experience with JIRA and Confluence is an asset

Specific Educational Requirements / Accreditations:

• University Degree or College Diploma, with specialty in computer sciences, computer programming, mathematics, engineering, or related field would be considered an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet