Manager, Communications & Engagement

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Communications

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Join a dynamic team focused on enhancing colleague well-being. As part of the Retirement, Benefits & Well-being (RBW) team within Total Rewards, you will support programs that help colleagues stay physically, mentally, financially, and socially well.

Role Overview

The Manager, Communications & Engagement leads planning and execution of integrated communications to help colleagues understand the Retirement, Benefits & Well-being programs in Canada. The role blends strategic communications, change management, and employee engagement, with accountability for delivering clear and simple messaging that supports our goals and meet TD's standards.

Key Responsibilities

• Lead end-to-end RBW communications strategy, planning, and execution, including ownership of the communications calendar and performance insights

• Manage multiple annual cycles and communications initiatives for colleagues and external audiences and make sure all events and key messages are coordinated

• Act as a trusted advisor to senior leaders and partners on communication strategy, overall messaging, and approach

• Create leadership communications, including speaking notes and presentations

• Develop and deliver clear and engaging communications (including storytelling and visual content) across multiple channels, simplifying complicated information to help colleagues understand our programs

• Design and lead information sessions and webinars to drive engagement and increase adoption of RBW programs

• Build strong relationships with key partners to improve how we communicate, and coordinate across teams to ensure aligned and consistent messaging

• Ensure quality, governance, and compliance, including managing review and approval processes

• Measure effectiveness and look for ways to continuously improve communications using data and feedback

What you bring

• University degree with 7+ years of related experience, or a mix of education and experience that shows similar knowledge

• Strong skills in writing, speaking, and presenting, with the ability to simplify complex information

• Comfortable speaking to senior leaders and large groups

• Strong consulting and relationship-building skills across teams and levels

• Ability to manage several priorities and deliver on deadlines

• Strong attention to detail and understanding of risk and compliance requirements

• Ability to think strategically and execute effectively

• Strong skills using Microsoft Office and TD tools like TD Central (SharePoint) and Viva Engage

What Success Looks Like in This Role

• You deliver clear, simple communications that help colleagues understand programs and know what actions to take

• You support leaders with effective messaging that is easy to use and resonates with their teams

• You manage multiple priorities and deliver coordinated communications on time and without confusion

• You simplify complex topics into practical, easy-to-understand messages

• You build strong relationships and provide trusted advice to partners and stakeholders

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet