Business Application Specialist (Business Operations Support Lead)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$96,900 - $136,800 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

As the business lead and functional business expert; Manage a diverse portfolio of business application management activities. Act as a business lead and functional business specialist; provides input and executes on strategies, roadmaps, forecasts and manages relationships with technology, business consumers.

KEY ACCOUNTABILITIES

This role will support, lead and drive TD Data Cloud User Operational and Platform Support across Rahona Platform to provide dedicated support and service management and ownership.  This role requires an individual with a high degree of personal initiative and strong communication, problem-solving and analytical skills. Strong interpersonal skills will be required to interact effectively with a variety of stakeholders and partners including Technology, Data Governance, Control Partners and Audit.

 As Rahona platform continues to grow, a dedicated Rahona Support Lead is required to provide end-to-end ownership of support operations, service management, escalation handling, and continuous service improvement, ensuring a consistent and high-quality user experience. 

CUSTOMER

• Owns and/or maintains 3-year roadmap to establish vision, clarity, and alignment with the strategic and tactical direction of the business
• Business application lead/owner/manager for application strategy, delivery, performance, access, data availability & integrity, data retention & disposition, remediation alignment, priorities, plans, communication
• Deployment and change management for initiatives relating to applications owned/managed
• Application and Technology budget owner/manager (excluding Innovation)
• Business SME ownership/input as required into project artifacts (ideation, business case, BRD, DIA, SRS, etc)
• Ensures that all guidelines and controls are in place to ensure customer information is protected and that the application is compliant from a risk/privacy perspective, including adherence and compliance with enterprise application / data lifecycle practices for own work and the work of others
• Responsible for access approvals and access attestation
• Manages/Owns the infrastructure/operational budget for the application and prioritizes and approves initiatives to ensure the correct items are being worked on
• Work with business partners to provide input on possible work processes and system changes required to support their business
• Participate in large Enterprise programs as a SME for business functionality of the applications owned/managed
• Review all Business Application Risk Assessments (BARA)annually and participate in Basel Data Governance Ongoing Compliance Program or any other regulatory reviews as required
• Responsible for communication to business partners of any planned system outages that impact their channel/business process
• Review and sign-off of all project documentation as well as for the deployment

SHAREHOLDER

• Coordinate with relevant stakeholders to support the development sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions
• Owns overall accountability for risk and controls for the application and manages risk assessments and testing
• Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
• Review and approve all in-take requests for new projects and provide directions as required on the initiative
• Track individual progress of each active project and assist in the preparation of monthly project reporting and partner/executive dashboard reporting
• Build and maintain positive relationships with businesses, technology groups, and key stakeholders to identify and assess new project in-take requests.
• Maintain an "end to end" view of the customer, business and processes to be able to triage new requests based on changing partner needs.
• Identify and understand emerging risks related to project activity and ensure business requirements and solutions appropriately mitigate risks
• Ensure the team maintains compliance and procedure guidelines to support satisfactory audit results
• Manage relationships with project team members, third party vendors/ service partners, other technology and client areas as appropriate
• Manage and/or oversee the implementation of solutions and work closely with key business leaders to optimize and maximize the availability of service, efficiency, and effectiveness
   

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
• Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees (e.g., Data Councils)
   

BREADTH & DEPTH

• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related area   
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty.
• Deep expert knowledge of application analysis process and techniques
• Deep expert knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules
• Deep expert knowledge of bank's PDLC methodology, business testing and project management
• Deep knowledge / understanding of business supported and broader organization
• Deep expertise in analytical and problem-solving skills with the ability to solve or may lead others to solve complex problems, requiring analysis of multiple variables, including consultation with multiple stakeholder
• Uses sophisticated analytical thought to exercise judgment and identify solutions
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Works autonomously as the lead and guides others within area of expertise
• Generally reports to a Senior Manager or above
   

EXPERIENCE & EDUCATION

• Undergraduate degree or technical certificate
• 7+ years of relevant experience
• Experience in Support Operations
• Stakeholder and customer relationship management
• Incident/problem management and issue-tracking tools (e.g., Jira, ServiceNow)
• Experience working directly with data and the underlying usage.
• Proficiency with Microsoft Azure is an asset.
• Working knowledge of Agile (SCRUM or KANBAN) methodology is an asset.
• Some knowledge of SQL, Python, Excel is an asset.
• Knowledge of AI tools and capabilities is an asset.
• Knowledge of data policy and governance principles
• Ability to communicate effectively in both oral and written form and bridge the gap between business users and their technical requirements.
• High degree of multitasking and/or prioritization may be required.
• Ability to facilitate details and manage multiple customers/LOB's at the same time.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet