Personal Banking Associate- Future Opportunities (Inviting Applicants who identify as First Nation (Status and Non-Status), Innuit, and Metis)

This particular posting is open to those who identify as First Nation (Status and Non-Status), Inuit, and Métis with interest in the Customer Experience Associate role. For other opportunities, both for First Nation, Inuit, and Métis communities and others, please visit the TD Career Site.

Department Overview:  

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.    

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.   

Job Description:  

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions. Do you think you have what it takes?  

In this role, a typical day may look like:  

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions  

• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters  

• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking  

• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management  

• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence  

• Participate in the timely and accurate completion of business processes and procedures  

• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics  

• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives  

Job Requirements:  

• High School diploma and/or 1+ years of relevant experience  

• Investment Funds Canada (IFC) or equivalent – within 90 days of start date 

• Post-Secondary or Undergraduate degree (in related field) preferred  

• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet  

• Knowledge of banking solutions and processes to advise customers  

• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills  

• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities  

• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner  

Additional Information

At TD, we recognize there is more work to be done on our collective journey towards Truth and Reconciliation. That's why, we're applying our business, people and philanthropy to help create a more inclusive and sustainable tomorrow for First Nation, Inuit, and Métis communities across Canada. We believe this is a key step forward on our journey towards Truth and Reconciliation.

We're committed to the ongoing development and growth of colleagues, so that they can unlock their full potential and achieve their career goals. We treat colleagues with the same care, warmth and respect that we show our customers, and we know that caring colleagues and supportive leaders are what makes TD unique. To learn more, visit Indigenous Talent at TD.

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