Sr. Business Application Analyst

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

81,600 - 115,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Business Banking Information Services (BBIS) work in partnership with Business Stakeholders and Technology Partners to analyze, develop and recommend solutions/changes in support of business strategies.  We work with our partners to gather evidence to support business and/or technology audits.  On a day to day basis, we work behind the scenes to make sure our Business Partners' day go smoothly by collaborating with Business and Technology Partners and Technology Groups to provide timely support and accurate resolution to questions and issues.  BBIS are subject matter experts to cover over 40 systems including CreditLink Business, BBHub, Commercial World, BBPro and a number of CMS applications such as TDBC and WBB.

We are looking for a Sr. Business Application Analyst to provide support of Business Banking applications including system components, functionality, interfaces, data flows, and business rules.  The successful candidate will provide subject matter expertise on assigned Business Banking applications working independently as the senior lead as well as provide guidance to BBIS team members within area of expertise.

KEY ACCOUNTABILITIES:

CUSTOMER:

• Responsible for intake of projects and major initiatives

• Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's Project Delivery Life Cycle (PDLC) methodology

• Responsible for business process documentation for all business applications owned/managed

• Responsible for day-to-day operations process management to ensure consistency, and delivery according to established SLA

• Provide support on deployment and change management for initiatives relating to applications owned / managed

• Review requirements specifications and technical design documents to provide timely and meaningful feedback

• Provide feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices

• Identify and escalate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation

• Act as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors)

• Provide project management support to various extents

• Support assigned projects as business owner delegate, including providing recommendations to support transition of project related activities to BAU support; providing input on business requirements; reviewing testing artifacts; developing business standard operating procedures

• Manage communication of defects, enhancements, and incidents

• Complete day-to-day activities for application support and administrative maintenance of select Business Banking applications

SHAREHOLDER:

• Act as a decision maker on projects—responsible for getting input from the appropriate SMEs to make decisions

• Accountable for adhering to the EPMO project management methodology

• Ensure adherence to the Data Governance Framework

• Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer

• Demonstrated ability to build relationships within the team and with key stakeholders

• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments

• Continuously enhance knowledge of business domains and their products/services

• Support the development of business cases including benefits identification

• Support and/or implement solutions that mitigate risk and maximizes the availability of service, efficiency, and effectiveness

EMPLOYEE / TEAM:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest

• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

• Contribute to a fair, positive, and equitable environment that supports a diverse workforce

• Act as a brand champion for your business area/function and the bank, both internally and/or externally

• Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees

BREADTH & DEPTH:

• Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas

• Integrates the broader organizational context into advice and solutions within own area

• Subject matter expert within their own area of specialty or a resource for others

• Expert knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules.

• Expert knowledge of bank's PDLC methodology, business testing and project management

• Expert knowledge and an understanding of business supported and broader organization

• Expert analytical and problem-solving skills with the ability to solve complex problems requiring analysis to solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholder and high degree of attention to detail

• Uses advanced methods to contribute to new solutions and recommend standards against which others will operate

• Leads projects of moderately to complex risks and resource requirements; may lead end –to-end processes of functional programs 

• Coordinates and prioritizes multiple initiatives

• Subject matter expert and consults with clients and/or project teams and may be involved in assessments of potential projects

• Works independently as the senior lead and guides other within area of expertise

• Excellent verbal and written communication skills and comfortable working with both Business and Technical teams

EXPERIENCE & EDUCATION:

• Undergraduate Degree or Technical Certificate

• 5-7 years of experience in the financial industry

• 3+ years of working experience in JIRA and Confluence

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet