Total Loss Auto Claims Advisor II

Work Location:

Markham, Ontario, Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

$58,800 - $83,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.   

   
In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.      

At TD Insurance, we’re committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we’re dedicated to helping you grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential. More than just a job, we offer rewarding careers. 

TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs—they can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. We strive to build deep and long-lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice.   

Job Details 

• Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation, and teamwork. 

• Ensure timely communication of issues and points of interest within the team and business unit. 

• Continuously enhance knowledge and expertise in own area and participate in knowledge transfer within the team. 

• Stay current on emerging trends and developments, and grow knowledge of the business, related tools, and techniques. 

• Engage in personal performance management and development activities, including cross-training within the team. 

• Keep others informed and up-to-date about the status and progress of projects and all relevant day-to-day activities. 

• Willingly assist others in the completion and performance of work activities; provide training, coaching, and guidance as appropriate. 

• Contribute to a fair, positive, and equitable environment that supports a diverse workforce. 

• Act as a brand champion for the business area/function and the bank, both internally and externally. 

• Apply an intermediate level of knowledge to handle routine claims with minimal to moderate risk. 

• Handle Core Auto, focusing on total loss vehicles and conducting settlement conversations. 

• Responsible for Core Claims with limited settlement authority; escalate claims exceeding authority for approval. 

• Complete work within specifically defined parameters, with guidance and direction from management as necessary. 

• Utilise the tools required for daily operations, such as Ask Sage and Espace.

• Maintain strong time management skills to handle a high-pressure environment and meet service level agreements (SLA), including phone call handling targets. 

• Typically reports to a Team Manager and may work across various locations (e.g., Steeles, Saint John, Halifax), with remote and in-office work expectations as required. 

Job Requirements 

• College or university degree required. 

• Minimum of 3+ years of relevant experience, with at least 1 year of claims experience in Auto Insurance. 

• CIP course requirements based on necessary licenses for business needs 

• Industry accreditation and training generally required. 

• Intermediate-level knowledge with related training and/or experience. 

• Ability to make independent decisions, demonstrate critical thinking, and act without a handbook when needed. 

• Strong organizational and time management skills, such as effective calendar use and task prioritization. 

• Excellent communication skills, both for providing updates and for handling difficult settlement conversations. 

• Demonstrated commitment to teamwork, diversity, and supporting a positive workplace culture. 

• Openness to working with diverse teams and contributing to an inclusive environment

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet