HR Leave and Accommodation Specialist – US Leave, Absence and Disability Benefits

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$72,280 - $108,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Human Resources

Job Description:

The HR Specialist provides specialized analysis, consultative service and advice for own area of expertise, and develops, designs and, delivers HR solutions to enable businesses to achieve their goals and objectives.

Department Overview:

This role is part of the US Leave and Disability Benefits team, which manages leave of absence and disability benefits operational functions and leave-related requests for reasonable accommodation under the Americans with Disabilities Act (ADA).  Responsibilities include managing complex leave accommodation cases under the ADA; ensuring compliance with federal, state and local law, as well as organizational policies; reviewing medical and other documentation and engaging in the interactive process; and coordinating with internal and external stakeholders. This role includes managing end to end casework including intake, assessment, documentation, implementation, and closure of cases; providing subject matter expertise and guidance to employees and people managers; executing on effective process workflows; and ensuring confidentiality and regulatory compliance, among others.  This role will handle complex transactions, collaborate and maintain relationships with internal and external partners to deliver optimal customer service.

Depth & Scope:

• Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Integrates the broader organizational context into advice and solutions within own area
• Understands the industry, competition and the factors that differentiate the organization
• Acts as a subject matter expert within their own area of specialty

Education & Experience:

• Undergraduate degree
• 5+ years of relevant experience
• Excellent written and verbal communication skills
• Advanced MS Office knowledge, particularly Word, Excel and PowerPoint
• Strong analytical and research abilities including data analysis methods and reporting techniques
• Strong understanding of risk management environment, standards and regulations
• Knowledge of project/program management, planning and implementation
• Ability to influence without authority
• Ability to exercise sound judgement in making decisions
• Ability to work collaboratively and build relationships
• Ability to handle confidential information with discretion

Preferred Qualifications:

• Subject matter expert in the US absence space, including leave, disability and time off.
• 5+ years of experience managing complex ADA cases in a corporate or large organizational environment.
• In depth knowledge of ADA, PWFA, FMLA, and state-specific accommodation laws with proven ability to ensure compliance and reduce organizational risk.
• Proficiency in ServiceNow case management for tracking, documenting, and resolving accommodation requests.
• Experience using Workday HRIS for employee data management and integration with case workflows.

Customer Accountabilities:

• Provides specialized HR related advice/support to management/leadership and respective teams for area(s) of specialization with industry, external and internal, enterprise and business awareness; understands trends, identifies issues and opportunities and provides recommended action
• Provides subject matter expertise and/or input to projects/initiatives as a representative for area of specialization, and where necessary participates in identifying, designing and testing HR solutions and supporting implementation activities
• Maintains awareness of changing legal/regulatory requirements and practices within the industry and consults with policy/process owners within HR to ensure compliance
• Manages stakeholder relationships to develop and deliver integrated solutions
• Contributes to ongoing enhancement of functional initiatives, processes and protocols
• Manages the integrated implementation of HR policies/processes/procedures/changes across multiple functional areas
• Conducts regular, ongoing analysis, evaluation/assessment and review of HR policies and processes
• Leads the development, implementation and understanding of training material, reports, presentations and procedures for new policies and/or processes

Shareholder Accountabilities:

• Adheres to enterprise frameworks or methodologies that relate to activities for own business area
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Participates in cross-functional/enterprise initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
• Conducts internal and external research projects; supports the development/delivery of presentations/ communications to management or broader audience
• Supports ongoing relationship with partners selected to administer plans and programs on behalf of the Bank
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists
• Independently conducts meaningful data analysis using results to draw conclusions, make recommendations and assess the effectiveness of programs/practices
• Identifies issues, trends and gaps, and initiates investigations within defined parameters
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for the business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.