Team Manager, Workplace Ambassador Services

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$69,700 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Our Enterprise Real Estate team helps build our business from the ground up in all the communities we serve. In this dynamic space, the team designs, develops, and manages our corporate real estate portfolio while creating exceptional workplace experiences that enable colleagues to connect, collaborate, and perform at their best.

The Workplace Ambassador Program is a key component of the workplace experience strategy, delivering hospitality-focused services, operational support, colleague engagement, and workplace readiness across TD's corporate portfolio. Workplace Ambassadors serve as the local face of Enterprise Real Estate, helping create welcoming, seamless, and engaging workplace environments.

Job Summary

The Team Manager, Workplace Ambassador Services leads a team of Workplace Ambassadors across multiple locations, driving service excellence, operational consistency, colleague satisfaction, and workplace readiness. This role combines people leadership, workplace operations, and relationship management to ensure the program delivers a best-in-class colleague experience while supporting evolving business needs.

What You'll Do

Lead and Develop a High-Performing Team

• Lead, coach, and develop a team of Workplace Ambassadors across multiple floors, buildings, or locations.
• Foster a culture of hospitality, accountability, collaboration, and continuous improvement.
• Conduct performance management activities, coaching conversations, career development planning, and recognition initiatives.
• Support recruitment, onboarding, workforce planning, scheduling, and succession planning activities.
• Ensure ambassadors are equipped with the training, tools, and guidance needed to deliver exceptional workplace experience.

Drive Workplace Excellence

• Ensure consistent execution of Workplace Ambassador service standards across assigned locations.
• Conduct regular site inspections and operational reviews to maintain a welcoming, safe, and well-functioning workplace.
• Monitor service delivery, identify improvement opportunities, and implement solutions that enhance colleague experience and operational efficiency.
• Act as an escalation point for complex workplace concerns, service disruptions, and operational issues.

Oversee Program Operations

• Manage workforce allocation and service coverage to ensure resources are effectively deployed across locations.
• Monitor operational metrics, service requests, and workplace performance indicators.
• Ensure timely resolution of facilities, technology, and workplace-related issues through partnership with internal service providers.
• Ensure compliance with workplace policies, safety standards, and governance requirements.
• Build and maintain relationships with local business leaders and workplace stakeholders to understand colleague needs and workplace priorities.

Workplace Experience & Community Building

• Partner with the larger Campus Experience team to execute workplace experience initiatives that foster colleague connection, engagement, and belonging.
• Oversee the execution of workplace programming; employee engagement activities and "surprise and delight" experiences delivered by Workplace Ambassadors.
• Encourage Workplace Ambassadors to actively engage with colleagues, gather feedback, identify needs, and build meaningful workplace relationships.
• Foster a culture where Workplace Ambassadors act as visible community builders and trusted workplace resources.

Lead Through Change and Innovation

• Support implementation of new workplace programs, technologies, service enhancements, and operational changes.
• Identify opportunities to improve processes, streamline operations, and enhance service consistency.
• Act as a change champion, helping teams adapt to evolving workplace strategies and business priorities.

What You Bring

• Post-secondary education in Business, Hospitality, Workplace Services, Facilities Management, Operations, or a related discipline, or equivalent experience.
• 5+ years of experience in workplace services, hospitality, facilities operations, customer experience, retail operations, or a related field.
• 2+ years of people leadership experience with demonstrated success leading front-line or service-oriented teams.
• Strong coaching, performance management, and employee development capabilities.
• Proven ability to manage multiple priorities within a fast-paced, highly visible environment.
• Strong relationship management and stakeholder engagement skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Experience leading operational improvements and driving service excellence initiatives.
• Proficiency with Microsoft Office applications and workplace technology platforms.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet