Senior Manager, Fraud Business Strategy

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$115,440.00 - $173,160.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Senior Manager, Fraud Business Strategy leads a team within Financial Crimes Prevention & Operations that partners with the Commercial Bank and other supported business lines to define, prioritize, and execute fraud and insider risk strategic roadmaps. The role translates emerging threats, business priorities, operational insights, and control needs into actionable strategies that reduce risk, strengthen fraud prevention capabilities, and support business objectives within risk appetite.

This leader is accountable for executive and cross-functional partner engagement, new intake management, business case development, and initiative prioritization based on risk exposure, customer and operational impact, financial value, and delivery capacity. The role also provides insights, reporting, and recommendations to support informed decision-making and advance fraud and financial crimes priorities across supported business lines.

Key Responsibilities:

• Lead Fraud Strategy and Prevention efforts for the Commercial Bank and other supported business lines, aligning priorities to Financial Crimes Prevention & Operations objectives and partner needs.
• Manage new intake demand by assessing risk exposure, customer and operational impact, financial value, and delivery capacity to support informed prioritization.
• Develop and size business cases for fraud prevention initiatives, including expected benefits, risk reduction, cost considerations, and implementation needs.
• Build and maintain strategic roadmaps that address emerging fraud, insider risk, financial crimes trends, control gaps, and business priorities.
• Engage senior stakeholders and cross-functional partners to translate complex fraud and financial crimes risks into actionable business strategies.
• Provide leadership, coaching, and direction to the team to ensure effective execution in a fast-paced, partner-facing environment.
• Stay current on emerging industry threats, fraud trends, and control practices to inform strategy, roadmap development, and partner recommendations.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Sets operational team direction to ensure alignment on goals
• Accountable for developing, understanding, and implementing Fraud Management strategic goals within given area of oversight
• Reviews fraud attacks/ emerging threats to understand & address coverage gaps within strategies, policies, procedures, and prioritizations to deliver on fraud loss plans and optimize return on investment
• Leads and provides insight into quarterly & annual fraud loss, and operational capacity forecasting exercises
• Socializes procedure/ project changes and is accountable to adhere to Change Management protocols
• Identifies & addresses key reporting needs required to manage fraud losses, providing design input to enterprise reporting needs
• Where applicable, this role is responsible for monitoring/ reporting
• Coordinates with internal partners to refresh reports when data or requirements change
• Drives project development, intent & ongoing partner projects inclusive of varying project disciplines; provide risk identification and support the development of business cases including expense, fraud loss benefits, and cost/loss estimates
• Reviews and provides approvals for business level requirements/change by leveraging fraud expertise to ensure they meet strategic goals
• Ensures Fraud policy/ process alignment & implementation for both fraud and supported business lines
• Provides senior and executive leadership with insights into loss/operational performance updates
• Reviews and evaluates potential technology investments for both fraud management and fraud supported business lines to meet current fraud/ business strategic goals
• Provides TD perspective at various industry forums
• May own vendor management relationships on behalf of the Fraud business and is responsible for managing the success of those relationships
• When working on formal projects, expectation is that their responsibilities will be to the highest tier and risk classified projects
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
• Develops annual roadmaps and/ or long-term plans for own area and influences plans both within Fraud Management and in Partner business lines
• Responsible for management of the overall team providing both leadership and guidance, Set's targets and objectives for the team and delivers results
• Grows team expertise to align with business/ enterprise demand and direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered
• Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
• Leads the process of setting performance objectives for the team; track, monitor and effectively address and/ or reward performance in a timely manner
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams

Education & Experience:

• Bachelor's degree in a related discipline or;
• 7+ years or internships/coop work experience in a related capacity
• Master's degree in a related discipline preferred
• Experience in fraud management – preferred
• Proficient with Microsoft Office applications; Advanced Excel preferred
• Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required
• Skilled in managing budgets, P&L and resource allocation
• Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to handle confidential information with discretion
• Ability to exercise sound judgement in making decisions
• Previous People Management experience is an asset

Customer Accountabilities:

• Contributes to the strategic direction of both fraud and supported business's, playing a key role in the development and implementation of the overall business strategy while balancing Customer experience and fraud risk
• Provides direction and/or input to complex, wide ranging enterprise or cross-function/business projects/ initiatives as a subject matter expert
• Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and/ or strategic plan/ deliverables/ frameworks/ short to long term goals etc.)
• Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed

Shareholder Accountabilities:

• Collaborates with partners on business challenges and deliver fact-based advice that aligns to strategy and drives shareholder values
• Accountable to ensure operational strategies/ standards/ procedures and objectives achieve measurable excellence in the quality delivery of sales, service, and products aligned with “industry best practice” and overall enterprise strategy and objectives
• Participates in establishing and executing development/ input on fraud impact for business cases as well as drive towards execution of deliverables to meet the desired results; accountable to the successful delivery of those results
• Responsible for ensuring that presentations/ communications to management, stakeholders, and project owners have gone through appropriate oversight and review in order to ensure the highest quality of output
• Responsible for the review of business requirements and project execution as it relates to business scope
• Keep abreast of emerging issues, trends, and evolving fraud risks and assess potential impacts to the Bank
• Assess/ identifies key issues and escalate to appropriate levels and relevant stakeholders where required
• Maintains a culture of risk management and control, supported by effective processes and sound infrastructure and in alignment with risk appetite
• Responsible for the effective deployment of strategic goals both within fraud management and supported business lines
• Ensures employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team Accountabilities:

• Provides thought leadership and/ or industry knowledge for own area of expertise
• Supports a positive work environment that promotes service to the business, quality, innovation and teamwork; ensure timely communication of issues/ points of interest
• Identifies and recommends opportunities to enhance productivity, effectiveness, and operational efficiency.
• Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services.
• Participates in knowledge transfer within the team and business units.
• Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
• Creates an extraordinary place to work, advance and sustain a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Occasional
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.